Partner Demo: Intel vPro-based Systems Management Through Service Manager

Partner Demo: Intel vPro-based Systems Management Through Service Manager

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Matt Royer, a Senior Technical Integration Engineer at Intel, and I got together a few months ago and went from concept to a working prototype of a solution for integrating Intel’s KVM control capability for vPro into Service Manager in a couple of hours.  It was awesome!  They showed up with some fancy new hardware that has the latest and greatest version of vPro in it and showed me how it worked in general.  Then we got down to figuring out how to integrate it into Service Manager.  Basically what it came down to was providing a few console tasks that run PowerShell scripts.  The tasks can be run whenever you have a computer selected in the console.  You can remotely turn on, turn off, or restart a computer or you can launch the KVM window to control the computer as though you were sitting right in front of it.  The really cool thing about this is that unlike Remote Desktop, Remote Assistance, etc. the IT analyst can remotely control the computer even when the Operating System isn’t running.  Check out Matt’s demo to see what I’m talking about!

As I demonstrated at MMS 2010, you can also use these PowerShell scripts in the context of a Service Manager workflow to automatically wake up a computer, shut it down, or reboot it as part of a larger automated process.

This management pack will be available pretty soon.  I’ll post something here on the blog when it is available. 

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  • Hello Travis,

    can't wait to install that MP. Will it be available for free?

    Do you have more informations about how the connection process works? For example, how does Service Manager know the IP-Adress of the device? Or is this thing all related to Intel vPro and AMT?

    Peter Forster, MVP Virtual Machine, Austria

  • The management pack will be provided at no cost by Intel.

    There are actually a few different ways to get things set up for this scenario which will be described in the deployment guide that comes with the MP.  For now though, I'll just say that the connection is made using WS-Man.  Each vPro enabled computer has an IP address for the hardware layer itself.  That's what the connection is made to.  It can use Kerberos/integrated authentication, digest authentication, etc.

  • Hello Travis,

    thanks for your professional support!

    Peter Forster, MVP Virtual Machine, Austria

  • Hi Travis,

    I don't know where to post this question so I thought it good to try here.

    When clicking on an Incedent, in the right pane you get Tasks that include RDP etc.

    Now I would like to add "Remote Assistance" to that pane.

    Does anyone know how to do this in SCSM 2010?

    Looking forward to your reply.