Service Manager 2010 Ramp Up Materials Now Publicly Available

Service Manager 2010 Ramp Up Materials Now Publicly Available

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The Rapid Deployment Program (RDP) participants have had access to some additional training/ramp up materials to help them get started as quickly as possible.  The RDP allowed customers and partners met 1x /week for 10 weeks and covered a bunch of topics that were designed to help them go from zero knowledge of Service Manager to a complete deployment in production.  Each week what we did was release an introductory message to the topic from one of our PMs.  The PM also provided an “exercise” (sort of a mini lab that helps customers get familiar with the topic hands on).  Then we followed up with a Live Meeting presentation were the PM talked about the topic in depth and answered any questions that people had.

Now that we have released RTM of Service Manager, we want to make these same materials (including the recordings of the Live Meetings) available publicly so that everyone can benefit from this.  To that end, I have uploaded all of the materials to our public Windows Live SkyDrive here:

Here is an index to the materials:

Topic URL
Process Best Practices
Implementation and Architecture
Implementation and Administration
CMDB & Setup
Incident & Problem Management
Change Management
Self-service Portal
Compliance & Risk Management
Extend & Customize


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  • Hello Travis,

    thanks for the documents, they are very interesting.

    Peter Forster, MVP Virtual Machine, Austria

  • Can't download anything from 9 & 10, plus the last two in 8.  Are the files missing?

  • There were a couple of files missing in 10 which I have put up there.  I think there was some issue with skydrive a couple of days ago.  Please try again and let us know if there are still any issues.

  • I'm not able to open any files. They just load a blank page. If I try to right click and save target I receive an error saying the site is unavailable.

  • I think there is something wrong with skydrive.  Let's see if the issue clears up by tomorrow.

  • I cannot see these files either

  • Hey Travis,

    This is a great resource. Thanks for taking the time to post this material to the Skydrive.



  • Hi Travis,

    Would you also happen to have the handouts mentioned in the Service Map creation slide deck?


  • Travis (or anyone else) are the live meeting recordings available yet?  All I can find in your multiple posts are these listed materials with references to the recordings, but no actual recordings.


  • @Darien -

    The Live Meeting recordings are in the .zip files at the locations linked to above.

  • Thanks its nice docs