May, 2010

This blog post describes how to build a custom SLA management solution in SCSM. If you are looking for more of a plug and play solution check out a solution provided by our partner Cased Dimensions that provides Service Level Management. Check out the...

The Rapid Deployment Program (RDP) participants have had access to some additional training/ramp up materials to help them get started as quickly as possible.  The RDP allowed customers and partners met 1x /week for 10 weeks and covered a bunch of...

This question comes up fairly often – “How do I route incidents submitted by email?”  This usually has two variations: 1) Based on who is sending the email I need to route it differently.  For example, if the email is sent from Al Young I need...

Matt Royer, a Senior Technical Integration Engineer at Intel, and I got together a few months ago and went from concept to a working prototype of a solution for integrating Intel’s KVM control capability for vPro into Service Manager in a couple of hours...

How to add a custom property to a form comes up all the time. We’ve done some videos of this previously but here is a written walkthrough. In this example we’ll actually do a couple of tricky things: 1) We will extend the Problem class to add a Support...

OK, so – you've figured out how to create enumerations (in bulk even ), use them in custom forms using the special ListPicker control , how to set enum property values , and how to add them to a form using form customization .  In this blog post, I'll...

Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post: Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object). Queues are collections of a certain...

The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool Beta-2 This release is compatible with Service Manager 2010  RTM and contains a number of improvements and new features, including : · Support...

Many of you have probably encountered Anders Bengtsson and Patrik Sundqvist on the SCSM Forums or have been reading their blogs ( Anders and Patrik ) about Service Manager.  They are seriously some of the most helpful and influential people in the...

This has been one of the most fun solutions to demonstrate at our conferences lately.  I call it the “James Bond demo”.  Imagine your user calls in and says he left  his laptop with all the company’s top secret information on it in the...

Provance Technologies has been a great partner for Microsoft, engaging very early and often throughout the Service Manager 2010 product lifecycle.  They provided key feedback and testing of the platform as they built out their comprehensive solution...

In the end user portal, end users can create Incident Requests (IR) and Change Requests (CR). The incidents created in the portal automatically have a “Source” property which is filled in with “Portal.” Change Requests on the other...

I’ve updated the CSV Connector project and now published it as a Code Plex project.  Additional developers welcome to help enhance this project.  Please report any issues or feature requests to the Code Plex project and we’ll take a look. http...

Savision has been a favorite System Center partner of mine for a few years now.  Their LiveMaps for Operations Manager are a really useful way to visualize data because it puts the information in a visual business, location, or process context that...

Right before the Microsoft Management Summit I had a chance to sit down and interview Kristin Shulik from one of our TAP customers – Avanade. Avanade is an IT consultancy located here in the Seattle area which made for a close working relationship...