May, 2010

I’ve updated the CSV Connector project and now published it as a Code Plex project.  Additional developers welcome to help enhance this project.  Please report any issues or feature requests to the Code Plex project and we’ll take a look. http...

Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post: Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object). Queues are collections of a certain...

In the end user portal, end users can create Incident Requests (IR) and Change Requests (CR). The incidents created in the portal automatically have a “Source” property which is filled in with “Portal.” Change Requests on the other...

OK, so – you've figured out how to create enumerations (in bulk even ), use them in custom forms using the special ListPicker control , how to set enum property values , and how to add them to a form using form customization .  In this blog post, I'll...

Provance Technologies has been a great partner for Microsoft, engaging very early and often throughout the Service Manager 2010 product lifecycle.  They provided key feedback and testing of the platform as they built out their comprehensive solution...

This has been one of the most fun solutions to demonstrate at our conferences lately.  I call it the “James Bond demo”.  Imagine your user calls in and says he left  his laptop with all the company’s top secret information on it in the...

How to add a custom property to a form comes up all the time. We’ve done some videos of this previously but here is a written walkthrough. In this example we’ll actually do a couple of tricky things: 1) We will extend the Problem class to add a Support...

Savision has been a favorite System Center partner of mine for a few years now.  Their LiveMaps for Operations Manager are a really useful way to visualize data because it puts the information in a visual business, location, or process context that...

Matt Royer, a Senior Technical Integration Engineer at Intel, and I got together a few months ago and went from concept to a working prototype of a solution for integrating Intel’s KVM control capability for vPro into Service Manager in a couple of hours...

Right before the Microsoft Management Summit I had a chance to sit down and interview Kristin Shulik from one of our TAP customers – Avanade. Avanade is an IT consultancy located here in the Seattle area which made for a close working relationship...