Where’s the Docs?

Where’s the Docs?

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This question comes up all the time – where’s the SCSM documentation?  “Documentation” includes a lot of different stuff so here is a single index of everything out on the web.  We’ll add to this over time as more things become available.




Features and capabilities:


White papers:


Case studies:


Technical product documentation – online version:


Technical product documentation – downloadable versions:





System Center Service Manager Planning Guide

This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deployment it for use in your organization. Also in this guide are general guidelines that can help you plan for the better hardware and software performance and scalability.

Download the Planning Guide

System Center Service Manager Deployment Guide

This guide helps you deploy System Center Service Manager 2010 in one of several different scenarios. The scenarios range from a simple one-computer scenario to a four-computer scenario that is designed to support production-type environments. In addition, this guide shows you how to register a Service Manager management group with the Service Manager data warehouse so that you can generate reports.

Download the Deployment Guide

System Center Service Manager Administrator’s Guide

This guide describes concepts that are important to Service Manager administrators, and it includes procedures that Service Manager administrators must perform to configure Service Manager.

Download the Administrator’s Guide

System Center Service Manager Operations Guide

This guide provides information about how to use the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure.

Download the Operations Guide

System Center Service Manager Authoring Guide

This guide describes the use, authoring, and customization of management packs, which allow for customizations in System Center Service Manager 2010.

Download the Authoring Guide

System Center Service Manager Disaster Recovery Guide

This guide provides information to help you develop a recovery plan for potential software and equipment failures and to help you recover from disasters that might affect your Service Manager management server.

Download the Disaster Recovery Guide

System Center Service Manager Job Aids

Job aids are worksheets and resources that can help you create your deployment plan for Service Manager 2010 and to understand how MOF processes relate to Service Manager. They are designed for you to customize.

Download the job aids

SDK Documentation:


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  • This is a very usefull post.. tnx. Can't you guys make a selection of featured posts somewhere in the left menu? It would have saved me the search

  • @Ewoud -

    Sorry, just seeing this comment you made awhile back....

    Check out the lef nav under blog tools.  There is a couple of indexes you can use to find stuff faster.  Hope that helps.

  • 2 Travis.

    I read Guides and there are still some questions.

    It would be great to understand wich impact to SCSM environment performance per console. I want to planing more clearly requirements for 100-150 consoles.

    And one more, wich impact to self-service portal performance per user?

    Vladimir Trigub.

  • Thank

    I adore your website – nice job!