We decided to change the dates for the System Center Service Manager webcasts to occur after the Microsoft Management Summit so that folks attending the conference could get the first look at all the cool demos we've been preparing. These are the new dates and times (all times are Pacific time zone):

5/27/2010

1pm (90 mins)

Extending and customizing Service Manager

Service Manager 2010 is built on a powerful, mature platform that allows you to easily customize and extend the product to meet the needs of the most demanding customers and partners.  In this session you will learn a wide range of methods for customizing and extending Service Manager including: extending the CMDB model, creating custom forms, templates, workflows, and reports just to name a few.  This is a very technical session - lots of XML and code.

Travis Wright; Corina Feurstein

http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032442916&Culture=en-US

5/21/2010

11am

First Look at System Center Service Manager 2010: Automating Incident and Change Management processes

This session will focus on how Service Manager 2010 automates Change, Incident, Problem and Configuration Management.   This session will give you deep understanding of the features and capabilities of Service Manager.

Ketan Ghelani; Vladimir Bakhmetyev

http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032442971&Culture=en-US

5/19/2010

1pm

Service Manager Integration with System Center

Come see how Service Manager 2010 integrates with Operations Manager and Configuration Manager to automate IT operations to reduce support costs. Demos include automatic incident creation and remediation using SCOM, self-service software provisioning using SCCM, and compliance management using SCCM’s DCM feature.

Charlie Chase

http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032445740&Culture=en-US

5/26/2010

10am

Implementation, Architecture and Administration of a Service Manager Deployment

Learn about the practical aspects of a System Center Service Manager 2010 deployment.  You will see how to deploy, configure, and administer the product.  Discover best practices for Service Manager implementations around deployment topology, network considerations, deploying on VMs, availability, and disaster recovery.  You will also get insider tips and demos for administration, customization, troubleshooting, and more.  After attending this webcast, you will take away a good understanding of what it takes for a successful real-life experience with Service Manager.

Marc Umeno; Darko Vukovic

http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032443671&Culture=en-US

Sorry for the confusion.  We have a couple of other ones in the pipeline beyond May.  We’ll announce those a little bit later.