April, 2010

Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new...

At long last the hosted test drive and hands on labs are ready to go on TechNet!  All you need to try out Service Manager and run through these 5 hands on labs is a browser!  These are the same labs that we had down at MMS 2010 in case you didn...

Bay Dynamics has been a Service Manager partner for a couple of years now and it's been really exciting to see them rapidly develop their solution for Service Manager in the last few months. They announced the availability of their solution for IT Analytics...

A couple of months ago, we had our ISV partner summit here in Redmond.  Ahead of the summit, the guys at Full Armor reached out to us and said they wanted to do a demo of some integration they had done with Service Manager.  Although I’ve worked...

Anders Bengtsson, a System Center MVP, has written up a great blog on how to configure notifications to be sent to users in different languages.  The scenario is that you have users in different countries that speak different languages.  Whenever...

I've always wanted to create my own PowerShell cmdlets. I don't know why – it's just the geek inside of me demanding to be let out. :) So – here goes. I've created a set of cmdlets around announcements. These cmdlets could now be used in PowerShell, as...

Sacha Dawes, one of our Senior Product Managers was interviewed by TechNet Edge for the RTM announcement at MMS.  The interview also includes a short overview demo.  Check it out! http://technet.microsoft.com/en-us/edge/introducing-the-new-service...

A pretty common question I get is - "What kinds of skills do I need to customize/extend Service Manager?" Here is a comprehensive answer…   It has been our goal from the very beginning to design the product so that it is easy to extend and customize...

Because Service Manager is an extensible model-based system, the API layer for Service Manager is intentionally very generic.  There isnt a method on the API layer called ‘GetIncident()’ for example.  Nor is there a ‘GetComputer()’, ‘UpdateComputer...

System Center Service Manager includes two types of web parts as follows: 1.       End user specific web parts. E.g. Web part for global announcements. 2.       Analyst specific web parts. E.g. Web parts...