March, 2010

This blog posts demonstrates how to configure a notification workflow in Service Manager that sends out notifications on assignment or reassignment of an Activity. 1. Steps for creating this custom workflow: 1. Create a new XML file – Name it: Custom...

We released System Center Service Manager 2010 Release Candidate on schedule today! It is now available for our TAP and RDP customers (only) across the world and can be downloaded from http://connect.microsoft.com starting now.  This is the final...

Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “ setup.exe /?” command line parameters will be shown (see screenshot below...

Below is a skeleton of how a view definition looks like in a management pack. < View ID = " [UniqueViewID] " Target = " [TargetClass] " Enabled = " true " TypeID = " Console!GridViewType " Accessibility = " Public " > < Category >...

OK, speaking of hidden features …  I didn’t even know about this one until today.   Somewhere along the way the console framework development team added support to the Grid view type to copy the data from selected objects in the grid view...

It is possible to import objects from domain which is in some other forest than your console. You can also import data from untrusted domain, or domain your current domain doesn’t trust. You can even use console from another forest domain. Data source...

So you’ve deployed the data warehouse and tried out the reports but now you want to want to make it your own. You may be trying to recreate some reports you’ve been using forever and now need to run them against the Service Manager platform, or perhaps...

We’ve been putting all of our heads together here in Redmond since the Opalis acquisition announcement to figure out the best way to leverage the Opalis technology with Service Manager and the rest of System Center.  Today we announced the availability...

There have been some requests for viewing the parent work item (particularly Change Request) information along with the activity information. This blog post demonstrates how to create a view for all activities that are a part of a Change Request, where...

Each individual user can configure his/her knowledge search providers. This blog post demonstrates how to configure knowledge search providers. 1. Go to knowledge search and click link Manage Knowledge Search Provider under search term textbox. 2. Click...

OK, great job! You've figured out how to extend classes . Now, how do you programmatically access them? I wrote up this quick example to show you how you can extend the Microsoft.Windows.Computer class with a couple of properties and then create an object...

Update: These have been rescheduled. Please see the new blog post: http://blogs.technet.com/servicemanager/archive/2010/04/05/new-dates-for-system-center-service-manager-webcasts.aspx =========================================== ================...

TAP and RDP customers can now download the Authoring Console Beta 2 Preview from Connect.  This version of the authoring console will work with the recently released RC version of Service Manager. This release contains several key improvements and...

  In Service Manager, SQL Server Full-Text Search is used to search knowledge article stored in DB. The data is either in .rtf format or .txt format. In this blog post, we only focus on .RTF iFilter issue. For English knowledge article, we are currently...

As people test out Service Manager and the integration to Operations Manager, this question comes up pretty often.  The situation is typically that a connector has been created between SCSM and SCOM.  Then at some point SCSM is uninstalled and...

We have started up a new very technical blog for the System Center common platform .  Since the platform underlies multiple System Center products we wanted to create a blog where we could talk about the platform in a product-agnostic, generic way...