February, 2010

The Operations Manager CI (Configuration Item) Connector automatically synchronizes discovered managed objects from Operations Manager to the Service Manager CMDB. For example, right out of the box, if you create a CI connector between Operations Manager...

This blog post is intended for software development engineers building advanced solutions for Service Manager and have a need to localize their solutions. Before reading this post, please check out this blog post on localizing content in management...

Hard to believe that the Microsoft Management Summit 2010 is only two months away now!  Service Manager is going to have a MUCH larger presence this year with: 4 sessions by SCSM product team Senior Program Managers 1 session by MVP Maarten Goet...

There have been some requests for viewing Incidents that have not been touched over a period of time. This blog post demonstrates how to create an Incident View for incidents that have not been modified in the last 7 days and have a Status of Active or...

Here is a FAQ and question that comes up on RFPs for Service Manager all the time: “Does Service Manager have an integration with Office Communicator?”  Yep.  Wherever you see users on forms, Service Manager shows presence and lets you send...

Here is a brief overview of the Service Manager Console and some small tips you can use when authoring your own management pack to leverage some of the functionality of the console. Before going into specific areas, let’s begin with the layout of the...

Note: This blog post is intended for a developer audience, especially partners working on building extensions to Service Manager or customers looking to make advanced customizations to Service Manager.   In this guest blog post, Ryan Stolte who is...

Anders strikes again – this time with a blog article about importing knowledge into Service Manager using CSV import. http://contoso.se/blog/?p=1285 A few things I would add to his excellent article: 1) Here is a list of the options for...

This blog post is intended for developers and people doing advanced customizations in Service Manager. Tasks are a key component of the Service Manager user experience and infrastructure. There are two different kinds of tasks: Console Tasks...

This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called 'Understanding Lists/EnumerationValues: CI Status Example ’ which explained how you can make simple...

This blog post is intended for developers and people doing advanced customizations in Service Manager. An earlier blog post illustrated how to use the <Form> element in Service Manager's management pack infrastructure to create rich, custom forms...

This is another guest blog post from one of our partners. Dennis Rietvink is one of the founders of Savision which is a long time partner of System Center Operations Manager. Dennis used the information provided in these blog posts to create a custom...

Common customer question:  “Can Service Manager audit changes to things?”  Usually when people ask about this they are looking for a historical view of what changed on an object? who changed it? when did it change? There are really three related...

Oftentimes when you are creating a new view for Service Manager you will want to use properties of related classes in your criteria. Examples: All the incidents assigned to a anybody that is in a particular office or department All the computers...

Anders Bengtsson, a System Center MVP, has done it again!  This time he wrote up a post on how to target knowledge articles at different groups of users. Check it out! http://contoso.se/blog/?p=1262 Thanks Anders!

I came across a number of requests for creating a task so that an analyst can e-mail the “affected user” directly from the console in the context of an incident. This blog post demonstrates how easy it is do so. You’ll need to be at least an Author...

Anders Bengtsson, a System Center MVP, has written up a great blog post on how to target announcements at different groups of users. Check it out! http://contoso.se/blog/?p=1243

One of the questions I often get is “How can I tell which users are currently connected to the Service Manager Data Access Service?” or “How can I tell how many people are connected to Service Manager?” We have a method on the Service Manager SDK which...