This video walks through a sample extension and customization scenario for Service Manager.
Specifically, we extend the Change Management process with a new type of Change Request and add automated activities to these CRs. To implement this new process, we touch on many customization and extensibility points such as extending lists, creating new views, templates, and console tasks, as well as customization of forms and creating new workflows for custom automation of the new process.
These aspx videos are so irritating. You can't ffwd or rewind without them dying. Content may have been great but I'm not bothering.
@Nathan - agreed. We are no longer using the clunky video hosting the TechNet team provides us.
Hm, video stops at about 37 minutes??