Every now and then customers and partners ask for Service Manager Visio templates. Awhile back someone on the Operations Manager team put together some templates that I’ve modified a bit for use in Service Manager documentation. Feel free to modify these for use in your organization.
If you do decide to modify text labels for some of the icons, ensure you’re familiar with Visio’s Shape Sheet functionality—you’ll probably want to update character sizes to ensure a symbol’s text scales properly when you resize it.
Thanks! This really helps me flow out our future state processes using Service Manager.