January, 2010

When a user receives a notification about a review or manual activity which needs their attention, they may be directed to the analyst portal for implementation. This post shows how to configure the link so that it takes users directly to the review or...

Once you enter the management group name during set up you never see it again.  We really should be showing it on the title bar of the console, but until we get around to doing that here are a couple of ways you can look it up. 1) Use the ServiceManager...

List Items (also known as EnumerationValues) are the items that show up in many places in the forms in Service Manager – typically in a drop down control like this one: In most cases you can modify the values that show up in these drop downs by going...

For those of you that are creating custom forms and custom task handlers as described in some of these previous posts… Creating Custom Forms for Service Manager using Custom Controls: Service Request Example Creating a Custom Administration...

When introducing Incident Management with System Center Service Manager into an organization, customers often want to extend the out of box functionality of Incidents. A common extension is to add some additional information to be tracked with incidents...

This video walks through a sample extension and customization scenario for Service Manager. Specifically, we extend the Change Management process with a new type of Change Request and add automated activities to these CRs. To implement this new process...

We are starting to pile up quite a few demo videos so I’m putting up this blog post as a directory to all of them. I’ll add to this list as we post more demo videos. Title URL 20 Minute SCSM Overview Demo (with Halo...

A couple of really great things about the Service Manager platform: 1) There is a lot of flexibility in extending Service Manager because you can leverage the power of the .Net platform. Developers can write custom forms, view types, and task handlers...

Patrik Sundqvist , a Solution Architect at our partner ATEA Spintop , has put together a great example of using the SDK by extending the new user provisioning solution I provided earlier with a web interface. Having a web interface to automated solutions...

Introduction Most of our ISV Partners will need to provide some custom administration settings to allow their customers to configure the partners' solutions. For example, you may want to store a server name and database name to connect to as part of...

Every now and then customers and partners ask for Service Manager Visio templates. Awhile back someone on the Operations Manager team put together some templates that I’ve modified a bit for use in Service Manager documentation. Feel free to modify these...