November, 2009

Here is the video capture of the demonstration that Kenon Owens did at TechEd EMEA demonstrating how you can use System Center Service Manager, Operations Manager, and Virtual Machine Manager together to manage a line of business application. In this...

Here is the video capture of the compliance and risk MP announcement we made at TechEd EMEA including Clare Henry demonstrating the MP in action. TechEd Europe 2009 – Service Manager

The Service Manager team is happy to announce that we have released an update to the Beta 2 called aptly ‘Beta 2 Update’. It is available to all of our public Beta customers on the Connect site. This build contains some important fixes we have done recently...

This is a guest blog post from one of our System Center MVPs – Maarten Goet- from the Netherlands. Maarten is a Managing Consultant at INOVATIV, the System Center specialists . He blogs on Techlog and SystemCenterCentral and is a regular speaker at Teched...

At TechEd EMEA we announced the development of a new process management pack for System Center Service Manager for compliance and risk management. Today, we are pleased to announce the availability of the first beta of that management pack for download...

The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents...

This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management -...

My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess. The best way to learn about Incident Management in Service Manager is going through a real life scenario...