Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform. At a high level, SM can be divided into three major layers. The picture below shows a conceptual view of the product.
1. User Experience Layer: Users can interact with Service Manager in two ways:
2. Solution Layer: The middle layer forms the ITIL/MOF process automation layer that can be customized according to organizational needs. Processes supported by Service Manager out of the box include Incident Management, Problem Management, Change Management, and Configuration Management. The forms, automation workflows, reports, console views, and other console extensions necessary to support a process are packaged into management packs which can be imported into the product to extend and customize functionality. We’ll talk more about these in upcoming blog posts.
3. Platform Layer: The platform layer is the engine behind Service Manager. Highlighted below are significant components of the platform layer:
We’ll also provide a series of blog posts on the technical details of each of the platform components and the overall architecture.
Hi, first let me introduce myself. My name is Kathy Tamanaha and I work on the System Center Service
The Microsoft Team Blogs Directory has been updated to 214 to include the System Center Service Manager