Blog - Title

December, 2008

  • Walkthrough for Getting Started

    If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector...
  • Service Manager Product Overview

    Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform.  At a high level, SM can be divided into three major layers.  The picture below shows a conceptual view of the product...