Babulal Ghule | Support Escalation Engineer Hi everyone, Babulal Ghule here again and in this blog post I will walk you through the steps to configure the notification workflow so that it will notify you if the assigned to user field is empty for an Incident...

We are hosting another MVP Speaker Series session tomorrow (Thursday) morning at 8 A.M. Redmond time.  The speaker will be Nate Lasnoski, one of the Windows Server/System Center MVPs, and one of the top speakers at the Microsoft Management Summit...

Babulal Ghule | Support Escalation Engineer Hey there again! This is Babulal Ghule from the System Center team and today I wanted to walk you through the steps to configure the notification for assignment/re-assignment, action log/user comment updates...

I recently (well, that’s relative!) recorded a series of sessions on extending, customizing, and using the Service Manager data warehouse and reporting.  Those are now posted on Microsoft Virtual Academy.  After you watch the sessions, you can...

We just published a short KB that mentions the fixes and updates recommended for Microsoft System Center 2012 Service Manager Management Server computers. You can find the details here: KB2843587 - System Center 2012 Service Manager: Recommended OS Fixes...

At long last!  We have released a version of the Exchange Connector which has been thoroughly tested, passed on strict security audit process, and most importantly is officially supported!  It’s been a long time coming, but finally the day is...

Just a heads up, in Service Manager 2012 SP1, we made certain changes to custom actions in setup which renders fresh installs of the secondary management server incapable of connecting to the Management Group. This issue was first surfaced in a blog post...

Just a quick note to let you know about a new KB article we published. This one describes an issue where you get the following error message when trying to install SharePoint Portal in System Center 2012 Service Manager: Configure portal SharePoint Web...

Update Rollup 2 for Microsoft System Center 2012 Service Pack 1 (SP1) is now available and includes the following updates for Service Manager 2012 SP1: Issue 1: If the number of "Manual Activities" that are displayed in the Service Manager Portal...

Just a quick note to let you know about a new KB article we published. This one describes an issue where selecting a report in the System Center 2012 Service Manager console fails with the following error: An error has occurred during report processing...

Here’s a new KB article we published today. This one explains how to resolve an issue where you get the following error message when trying to register the Operations Manager Data Source against the Service Manager Data Warehouse: Error: Data source registration...

Here’s another KB article we published today. This one talks about an issue where using the Authoring console in SCSM 2012 to extend the class from a UNIX management pack to an unsealed management pack fails with “ The management pack could not be verified...

Just a heads up that we just published a new KB article that documents an issue where attempting to complete an edit in the System Center 2012 Service Manager console fails with the following message: " Failed to execute Submit operation. Fix the...

I’ve always wanted to do this, but Andrew Barton (aka the “Blogging Machine”) beat me to it.  He has written a PowerShell script that will sync user roles (which are not stored in MPs) between management groups.  This is great for when you are...

Andrew Barton (he’s a blogging machine actually; we just gave it the name ‘Andrew Barton’ ;) ) is at it again . He has written up a new post on how to automatically and periodically back up Management Packs automatically using PowerShell...

This is just a heads up to everyone that we have discovered an incompatibility between the Provance asset management MP and the Chargeback MP.  Both MPs define a new CostCenterDim dimension.  Each dimension in the data warehouse must have a...

Out of the box the relationship between a request offering and an incident or service request is displayed as a read only label control.  The Monitoring and Management (M&M) team here at Microsoft had a need to be able to view and change that...

From Atchut Barli: I have seen few customers who tried the blog http://blogs.technet.com/b/servicemanager/archive/2012/12/07/incidents-or-service-requests-sliced-by-months-quarters.aspx to prepare reports using CalendarMonth in DateDim as Slicer find...

Antoni Hanus, one of the System Center Premier Field Engineers has put together a nice blog post describing how to create a custom console task in Service Manager to allow console users to launch the Configuration Manager remote control program from the...

I’ve put a few blog posts up here about form customizations in the past: Customizing Forms – Part 1 – Adding a New User Picker Control to the Incident Form Customizing Forms – Part 2 – Adding the Affected User Picker to the Change Request Form I hear...

The original Cloud Services Process Management Pack cannot be installed on System Center 2012 SP1 – Service Manager without some manual workarounds.  Just last night we released an updated version of the Cloud Services MP that will work with System...

Andrew Barton has just written up another good blog post on how to send mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager.  Have a look here: http://blogs.technet.com/b/wincat...

Andrew Barton, one of our IT Service Engineers, runs Service Manager for our internal “Monitoring and Management” team here at Microsoft.  This team runs the infrastructure for some of Microsoft’s biggest web properties like Microsoft.com, MSDN/Technet...

I’ve had a few people ask how to do this recently so, here goes! Getting knowledge article objects using the SDK is the same as getting any other kind of object except with a slight twist.  The System.Knowledge.Article class is one of the few classes...

At the request of lots of people, we have published a list of the more prominent fixes and improvements to Service Manager in System Center 2012 SP1.  You can find the list in this KB article: http://support.microsoft.com/kb/2812727