This blog post is from one of our community contributors - Markus Klein.  Thanks for sharing Markus! ======================================================================================= Extending classes are common tasks in System Center Service...

  Introduction and Problem Statement There has been quite a bit of confusion over the requirements for SQL Server collation for the various components of System Center. We didn’t make a coordinated effort here to make this as easy as it could and...

This is a guest blog post by Mark Newton, one of our community contributors.  Thanks for sharing Mark! ======================================== I have set up a number of ‘Service Requests’ in SCSM 2012 which are all working great. However what we...

I just noticed that all of these cool demo videos were posted to TechNet Video earlier this month.  Check them out to see how System Center 2012 can make managing your private cloud a whole lot easier and better!   Private Cloud Demo Extravaganza...

I’ve been spending quite a bit of time with customers over the last 6-12 months helping them plan out and deploy their first private clouds managed by System Center 2012.  To help people get started faster I headed into the Enterprise Engineering...

Working with relationships in the SCSM integration pack can be a bit tricky so this blog post is intended to provide some tips. First of all it is really important when working with Service Manager to understand the data model. Have a look at the data...

When you have an SCOM alert-generated incident selected in SCSM you have two additional tasks available to click on in the task pane: View Alert Details and View CI Health State. When you click on these tasks they will take you directly in context to...

Bart Timmermans ( blog , @Bart_Inovativ ) , a consultant at Inovativ, has just released an integration pack for Exchange!  Here is a graphic of the activities included.  You can read more about the integratio pack on his blog or download it...

System Center 2012 - Service Manager The Infrastructure Planning and Design team is pleased to announce that the IPD Guide for System Center 2012 - Service Manager is now available for download! Download the IPD Guide for System Center 2012 - Service...

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where the SCSM console crashes when using a console installed on the Spanish version of Windows XP. ===== Symptoms When a new Knowledge Article is created in System...