MSSC is looking into the possibility of a solution/tool to help with creation and lifecycle management of email and security distribution groups

  • Creating and managing groups within an organization requires unnecessary administrative overhead.
  • Administrators use valuable time creating groups that could otherwise be used for other IT activities.
  • End-user productivity may be hampered by delays in processing requests for creation of groups. 
  • End users find it frustrating that they cannot create and manage groups that have meaningful names and users find it hard to manage especially for adding and removing users.

The proposed solution would provide end-users with the ability to create and manage groups through a simple self-help Web portal.