The Partner Online Technical Communities are one of the best kept secrets at Microsoft. Actually, they are not a secret, but I keep running into Partners that haven’t heard that they have unlimited no-cost support break-fix, developer, and presales incidents for over 50 Microsoft technologies, including:
As you can see, Windows 7 RC was just added to the list. These are not newsgroups where you hope someone eventually comes along that has seen your problem before, the Partner Online Technical Communities are staffed by Microsoft employees that guarantee a response time according to the following table:
Gold Certified Partners
4 business hours for break-fix queries
8 business hours for presales questions on any Microsoft technologies.
Small Business Specialist Community
Microsoft Action Pack Subscription (MAPS)
8 business hours for break-fix queries
Gold Certified and Certified Partners with the ISV/Software Solutions competency
Registered Members in the Empower for ISVs program
Partners with the Custom Development Solutions competency
Web Solution Partners 4
8 business hours for developer questions related to Microsoft ASP.NET, Microsoft Silverlight, Microsoft Expression, SQL Server, Windows Presentation Foundation, Microsoft Visual Studio, C++, and C#.
Registered Members 5
1 business day for break-fix queries
OEM System Builder Partners
2 business days for pre-installation queries
4Microsoft Action Pack Special Edition Web Solutions Toolkit holders 5Registered Partners who do not meet the preceding criteria will receive a one-business-day response time.
Try out the Partner Online Technical Communities here: https://partner.microsoft.com/global/40014662