imageHere’s a new Knowledge Base article we published. This one describes an App Controller issue where viewing a service fails with “Retrieved data is incomplete”.

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Symptoms

On System Center 2012 App Controller, a self-service user is unable to view a service that includes a computer tier with a load balancer. When the user attempts to view the service in App Controller, they receive a “Retrieved data is incomplete” warning. Viewing the details of the warning displays the following message:

Category: Warning
Message: Retrieved data is incomplete.
Details: Category: Critical
Message: Microsoft.SystemCenter.CloudManager.Providers.ProviderException
Description: An unexpected error from VMM was encountered while processing the request.
Details: Category: Critical
Message: 11418–ObjectsInaccessible
Description: You do not have permission to access one or more of the objects required by this operation.
Web error status: UnknownError
Web response description: Internal Server Error
Web response status code: InternalServerError

Cause

This is a known issue in System Center 2012 App Controller.

Resolution

To work around this issue, perform one of the following steps:

· To view the service in App Controller, logon to App Controller using an account that’s a member of the Administrators role.

Or

· To view the service as a self-service user, use the VMM console.

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For the most current version of this article please see the following:

2709415 - Viewing a service on System Center 2012 App Controller as a self-service user may fail with a “Retrieved data is incomplete” warning

J.C. Hornbeck | System Center & Security Knowledge Engineer

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