Announcement: Call-back support for Small Business Server Products

On Callback Support

OnQ — Tue, 26 Aug 2008 00:13:52 GMT

There has been a recent discussion in one of the mailing lists about Microsoft's new callback support

Interesting Links 7/09/2007

Matt Johnson's Technical Adventures — Wed, 09 Jul 2008 15:38:20 GMT

The list is a little longer today because of not posting last week. Enjoy! Microsoft Advanced Windows

Microsoft response to Q&A in comment section (Call-Back support announcement)

The Official SBS Blog — Tue, 08 Jul 2008 22:04:57 GMT

Microsoft response to Q&A in comment section ( Link to original post ) Community Question: Are we

re: Announcement: Call-back support for Small Business Server Products

SBS Bloggers — Mon, 07 Jul 2008 18:15:27 GMT

Microsoft response update:

Due to the volume of comments we have received on this topic, please allow us time to address them in a summary post later in the week.

Thank you!

re: Announcement: Call-back support for Small Business Server Products

Brian Day [MSFT] — Sat, 05 Jul 2008 20:14:22 GMT

Callback really sucks in a lot of situations. The problem Michael touches on, plus if I am calling then I want to work on the problem now and not when it is convenient for some tech to call me back. If someone calls with a CritSit will they be given a live transfer?

re: Announcement: Call-back support for Small Business Server Products

Karlp — Fri, 04 Jul 2008 15:39:22 GMT

Does this mean that "Server Down" support calls will no longer be free?

I'm sure Microsoft will still cover a call related to a defect in software, but 99.999999999999999% of the time it's the configuration and not the code that causes problems.

Thanks.

re: Announcement: Call-back support for Small Business Server Products

Cynthia — Fri, 04 Jul 2008 09:19:02 GMT

Are we to assume this excludes business down?

Does MS really believe that the hours of operation of a small business are different from a midsize business or in most cases an enterprise?

re: Announcement: Call-back support for Small Business Server Products

Dirk — Thu, 03 Jul 2008 23:54:40 GMT

You could use SIP phone in the basement?

re: Announcement: Call-back support for Small Business Server Products

Michael Taylor — Thu, 03 Jul 2008 17:18:44 GMT

This sucks.

What option do we have if we're in a basement server room with no cell phone signal and no way to route incoming calls to the company down to us? It happens very often.

re: Announcement: Call-back support for Small Business Server Products

John — Thu, 03 Jul 2008 09:26:52 GMT

I have to say it sounds like a good idea. What is also amazing it the price difference between Europe and the US for support calls. At todays conversion rate the difference is incredible. Nearly twice as expensive from Europe.

Rgds,

John.