Unable to connect to Windows 7 SP1 client on a SBS 2011 Standard or SBS 2011 Essentials domain after it has been updated with RDP 8 update

Unable to connect to Windows 7 SP1 client on a SBS 2011 Standard or SBS 2011 Essentials domain after it has been updated with RDP 8 update

  • Comments 6
  • Likes

[Today’s post comes to us courtesy of Rituraj Choudhary and Manish Kapoor from Commercial Technical Support]

After you have applied updates from KB 2574819 and 2592687 to enable Remote Desktop Protocol 8.0 on a client running Windows 7 Service Pack 1 on a Small Business Server 2011 Standard or Small Business Server 2011 Essentials domain, you may not be able to connect to it with the following error:

clip_image001[4]

Additionally, if you try to RDP to this client internally (within the domain), you may see this error:

clip_image001[6]

This issue may occur because in the Inbound Rules of Windows Firewall with Advanced Security, the rule Remote Desktop – RemoteFX (TCP-In) is not enabled on the client.

To enable this rule, click Start, and then type Windows Firewall with Advance Security.

clip_image001

Open Windows Firewall with Advanced Security and enable the rule Remote Desktop – RemoteFX (TCP-In).

clip_image003

Enabling this rule should fix the RDP connectivity issue.

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment
Comments
  • On very first line you say "After you have applied updates from KB 2574819 and 2592687 to enable Remote Desktop Protocol 8.0 .........you may not be able to connect to it with the following error:"

    Then you say "This issue may occur because in the Inbound Rules of Windows Firewall with Advanced Security, the rule Remote Desktop – RemoteFX (TCP-In) is not enabled on the client."

    Why don't you people accept the fact or write that problem is caused by the update? Or you people assume customer is numb nuts?

  • Whoa! Obviously just out of hibernation!

  • This update also breaks RemoteFX.  Is there any workaround for this problem?

  • I see no reason to deploy this update in a network. To eslusher  the workaround is just to uninstall the update.

  • How about an SBS 2008 environment where I'm coming in from a Win8 machine or Win7 to the SBS box over RWA and getting the same result? I'm not seeing the updates listed installed on the SBS box when I run a search for them under updates in appwiz.cpl. End users at the location are also not getting in from their home machines via RWA either.

  • Check this out for a workaround on the client side (outside of the office connecting into RWW/RWA):

    answers.microsoft.com/.../3ef763b1-fb47-4000-94c3-86f2803c48c6

    plsidest replied on

    November 17, 2012  

    Here's the solution to this very annoying problem:

    1.  Install the latest MS updates to the SB Server

    2.  Add the SBS domain name to the trusted domains list in the security/Internet section of Internet Explorer on the Windows 8 client PC

    3.  Also in Internet Explorer on the Windows 8 client PC, add the SBS domain to the compatibility view in options.