Your Remote Desktop Connection to a Windows MultiPoint Server 2011 or a Windows Server 2008 R2 Server May Disconnect on a Regular Basis

Your Remote Desktop Connection to a Windows MultiPoint Server 2011 or a Windows Server 2008 R2 Server May Disconnect on a Regular Basis

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[Today's post comes to us courtesy of Steven Goddard from Product Development and Damian Leibaschoff from Commercial Technical Support]

This post does not specifically apply to the SBS server per-se but rather to a common configuration that is used in SBS networks where a second server is added either by purchasing the SBS 2011 Premium Add-on, Windows MultiPoint Server (WMS) or a stand-alone server and used as a Remote Desktop Server.

If you are running Windows MultiPoint Server 2011 or Windows Server 2008 R2 server you may run into this behavior and we recommend taking preventive action, especially to prevent this issue in WMS.

Symptoms

RDS clients are getting dropped/reconnected to WMS server. You will usually see the client go into reconnecting 1 of 20 times, and then reconnect shortly afterwards.

If you open the event logs, and go to the Microsoft-Windows-NetworkProfile/Operational events, you will see this at the times of the drop:

Information        10/7/2011 8:16:34 AM    NetworkProfile 10000    None
Information        10/7/2011 8:16:25 AM    NetworkProfile 10000    None
Information        10/7/2011 8:16:24 AM    NetworkProfile 10001    None
Information        10/7/2011 8:16:15 AM    NetworkProfile 4003       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4003       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4003       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4003       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 10001    None
Information        10/7/2011 8:16:15 AM    NetworkProfile 4001       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4001       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4001       Wait for Identification
Information        10/7/2011 8:16:15 AM    NetworkProfile 4001       Wait for Identification

Resolution

Apply the hotfix mentioned in http://support.microsoft.com/kb/2524478 to the WMS or Remote Desktop Server running 2008 R2.

Long term plans are being finalized to provide an automated solution for WMS customers, we will update this post when they are completed.

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Comments
  • It is worth noting that this hotfix also resolves problems with Multipoint Manager disconnecting from remote multipoint  servers on a regular basis.