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[Today’s post comes to us courtesy of Robert Paige from the Windows Server Partner Ecosystem Team]
We wanted to resurface a continuing support issue with deployments that we first commented on back in December of 2009, and again in a March post on the Microsoft Enterprise Networking Team Blog. After a very encouraging decrease in support incidents traced to this issue, we’ve seen an upward trend again for the same issue – perhaps a reminder will reverse the trend!
If you are running certain older versions of Symantec Endpoint Protection or Symantec Antivirus, you can get the solution from Symantec. Symantec confirms that this is a known issue and there are updates to resolve the problem. For more information, please see the Symantec Knowledge Base article about this issue . For information about Symantec support for Endpoint Protection 11, visit the Symantec Support site. (http://www.symantec.com/business/support/index.jsp)
Please note: If you are unable to upgrade promptly or remove the software, Symantec urges you to contact their technical support to determine if there are any workarounds available to you.
While the error messages are not specific to this issue, and can often have other unrelated causes, versions of Symantec Endpoint Protection prior to version 11.0.4202 or Symantec Antivirus 10.2 on a Windows Server can cause these connectivity problems. The real frustration can be the difficulty in determining that the root cause may be due to these third-party products; the intermittent loss of productivity and reliability of client connections to the server often results in costly and time-consuming investigations. To make the matter even more frustrating, it does not happen immediately after installation of the security software, the interoperability issue can sometimes happen weeks after deployment.
Here are the most common symptoms you may experience that may help you diagnose this issue. Note that if you have this software installed, the easiest troubleshooting step to determine if this is the cause of connectivity issues is to simply remove the software and reboot the server.
KB 961293 Unable to access Shares "The specified network name is no longer available" when Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 are installed on a Windows 2003, 2008 or 2008 R2 Server
KB 961654 A file sharing connection to a Windows Server 2008-based server drops unexpectedly if the server has Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 installed
KB 948732 Network shares become unresponsive after some time on a Windows Server 2003 or 2008 or 2008 R2-based-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error message
KB 923360 You may experience various problems when you work with files over the network on a Windows Server 2003-based or Windows 2000 Server-based computer
All of the articles also refer to the Symantec Knowledge Base article about the issue, including information about how you can obtain the fix.