The Official SBS Blog

The official blog for Small Business Server (SBS) support and product group communications.

October, 2009

Recent Blog Posts
  • The Official SBS Blog

    Considerations when Managing the SBS 2008 Fax Queue from Windows XP

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    [Today's post comes to us courtesy of  Roderick White and Shawn Sullivan]

    By design, user accounts that do not belong to the Windows SBS Fax Administrators group are not able to manage the SBS 2008 Fax queue from the Windows XP Fax Console. This is due to the enhanced fax security configuration in Windows 2008, which requires you to create a fax account through Windows Fax and Scan on Vista or Windows7 before managing the queue. This option is not available for Windows XP. However, users will still be able to send a fax from XP using applications such Notepad, Word, and Outlook.

    You can expect the following behavior when opening the Windows XP Fax Console as a domain user:

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    • An “All fax printers are inaccessible” error is displayed at the bottom right.
    • No options to manipulate fax are available from the Menu Bar.
    • No faxes are displayed in the Incoming, Inbox, Outbox, or Sent Items folders.
    • A connection error is shown under Tools > Fax Printer Status

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    You can verify that you still have the ability to send a fax by doing the following:

    1. Open notepad and type a test message.
    2. Select File > Print > Select <Fax on Server> and select Print
    3. Complete the Send Fax Wizard
    4. Verify at the remote site that the fax was received successfully.
    5. You can also open Windows Fax and Scan on SBS 2008, Vista, or Windows7 as Administrator after creating a fax account to verify the fax was sent. For more information on this, see http://technet.microsoft.com/en-us/library/dd346633(WS.10).aspx

    We recommend that you do not change the default security configuration for SBS 2008 Fax Service. However, if decommissioning Windows XP is not an option and you require ability for users to manage and send faxes from the XP Fax Console, you can take the following action:

    1. Click Start > Administrative Tools > Fax Services Manager
    2. Right-click on the Fax(Local) select Properties
    3. Select the Security Tab, you will have two options:
      1. Select the Individual Domain User and give both Fax and Manage Fax Documents permission. 

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      2. Select the Windows SBS Fax Users group and add the Manage Fax Documents permission. User accounts created by the SBS 2008 console will be members of this group by default. 

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    Note:
    User accounts that have Manage Fax Document permission will now have the same experience in the XP Fax console that they would in Windows Fax and Scan. Besides the ability to send fax, they will also see all unassigned faxes within the Inbox and see only faxes that they have sent in the Outbox and Sent Items.

  • The Official SBS Blog

    Windows 7 Cannot Access Shadow Copies in SBS 2003

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    [Today's post comes to us courtesy of  John Bay, Richard Pulliam and Damian Leibaschoff]

    When you connect to a share hosted on SBS 2003 from a Windows 7 client joined to the domain and you select “Restore previous versions” or the “Previous Versions” tab under properties of the share/folder, you get a view that shows snapshots with the incorrect time, with share names missing and that cannot be restored. if you open the contents of the snapshot you notice that you are actually viewing the CURRENT contents of the network share and NOT the stored contents of the shadow copy snapshot that is stored on the server.

    This is the experience when opening the Previous Versions of a share:

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    And this is a sample when opening the properties of a folder inside the network share:

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    As mentioned before, Copy and Restore do not work as expected. Furthermore, opening the contents, shows a view of the current content.

    Resolution

     

    To correct this issue, you have to remove the following registry value from your SBS 2003 server:

    Before editing the registry make sure you have a working system state backup of the server.

    1. On your SBS 2003 server, open REGEDIT and navigate to the following location:
      HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\Parameters
    2. Right click on parameters and select Export.
    3. Once the export is completed, find the entry for DisableDownLevelTimewarp, select it and then delete it.

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    After deleting the mentioned key, re-test accessing the Previous Versions from your Windows 7 client. You should see the expected functionality of being able to access the existing shadow copy snapshots.

    If you have XP clients, you need to make sure they have Service Pack 3 installed.

  • The Official SBS Blog

    Coming Soon: SBS 2008 with Windows Server 2008 Service Pack 2 included

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    [Today's post comes to us courtesy of Damian Leibaschoff]

    In the coming weeks you will notice that the SBS 2008 media will now include Windows Server 2008 Service Pack 2. This change will help improve the reliability of the newly deployed SBS servers, while at the same time, providing savings in terms of deployment time.

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    Other updates included with this release:

    • OneCare for Small Business trial version is no longer included. Setup options and integration have been removed.
      • Since the original launch of SBS 2008, the OneCare line of products has been replaced by Microsoft Security Essentials. This is a free download that is not designed for business environments, we will keep you posted on any future options for your SBS environment.
    • New Migration Preparation Tool  (SourceTool).
      • In Join Domain (Migration) setup scenarios, the SBS 2008 setup will pause if it has detected that the Source Tool has not been completed successfully on the domain being joined.

    The new Migration Preparation Tool (SourceTool)

    This new tool is designed to be run on ANY type of source domain controller, not only SBS 2003. You should run this tool on the source domain controller that will be used in the migration. It is also mandatory to complete the installation and execution of the tool on the source domain for the SBS 2008 setup to continue past the pre-requirement checks. The tool itself still performs the same tasks as before, mainly these 4 tasks on the source domain (as needed based on the presence of SBS or not):

  • Installs update 943494 on the SBS 2003 server to extend the migration grace period from 7 to 21 days.
  • Runs ADPREP to update the forest, domain, and group policy object access control entries.
  • Changes Exchange 2003 from Mixed mode to Native mode.
  • Adds the Authenticated Users group to the Pre-Windows 2000 security group.

    New to the Migration Preparation Tool is the ability to get updates from Microsoft during execution. We plan to add additional functionality to the tool so that it can perform health checks on the source server and domain. The additional functionality will be pushed down to the tool once it is installed by selecting the option to allow updates when launching it. We will notify the blog once new features are added.

    Once all the tasks are completed, the source domain controller will be marked as ready for the migration.

    The new Migration Preparation Tool can be found in the same place as before, on your SBS 2008 Standard DVD (DVD 1), under the \tools folder. An important change that needs to be noted is that the new tool has an installation package (SourceTool.MSI) while the existing one is a standalone executable. This MSI package needs to be installed on the source domain controller. The new tool must be used with the new media. The new tool will work with older media, but not the other way around. Furthermore, the new Migration Preparation Tool will be made available for download for easier access and use when only older media is present.

  • The main goal is to make sure that that the source domain is healthy for a successful migration. For more information regarding migrations, please read the following post <SBS 2008 Migrations from SBS 2003 – Keys to Success>

  • Installing the tool on the source domain controller:

  • <DVD #1>:\Tools

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  • Running the tool:

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    Remember to always Select to “Download and install updates (recommended)”, these updates are ONLY for the Migration Preparation Tool and will include newer health checks in future updates.

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    Remember, this tool will now be mandatory when using the updated SBS media, so make a point of making that backup of the source server also a mandatory step.

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    This is the new text when running on a NON-SBS server.

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  • The Official SBS Blog

    Remote Working; Why it’s Important for Keeping Your Business Running

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    How do you manage your small business through the currents of today? Between the current flu epidemic and the possibility of natural disasters occurring in your area; are you prepared for your workers to be out of the workplace, possibly for weeks? Windows Small Business Server with Remote Web Workplace can help.

     

    This year we face a potential global workplace crisis as the Swine (H1N1) flu re-emerges. According to the Washington Post “Swine flu could infect half  of the U.S. population this fall and winter…” As mentioned in the Huffington Post  “Millions of businesses are developing contingency plans and continuity of operation plans to keep their businesses and operations going if and when critical employees are out…In just a few weeks, a significant number of American businesses could have their operations negatively affected by swine flu. “

    We understand that small businesses are struggling with how to enable their employees to be productive especially when they are not able to physically be at the office. In this time of worldwide illness we see that many are  looking to technology to create a collaborative working experience where employees can be productive no matter where they are or what device they have to engage with.  Many of today’s business challenges can be greatly reduced with help from technology solutions like Windows Small Business Server with its Remote Web Workplace feature.

     

    Remote Web Workplace (RWW) is essentially a web site page that provides a simple, single, secure entry point into your Small Business Server 2008 network.  Authorized employees can connect to Remote Web Workplace using any device connected to the Internet.  If you know how to surf the internet, you can use Remote Web Workplace.  This means that employees can be productive from wherever they need to be not only at the office.

     

    Is your small business prepared?  Find out more about how Windows Small Business Server 2008 with Remote Web Workplace can help your business. If you’re interested, you can try SBS 2008 today for free by visiting our product site; find a Microsoft Small Business Specialist who can assist you with the planning & implementation of your Windows Small Business Server or join the SBS community on Facebook.

  • The Official SBS Blog

    Remote Access: SMBs Will Continue to Get Enterprise-Caliber Capabilities with SBS and EBS

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    [Today's post comes to us courtesy of Dave Berkowitz]

     

    We are nearing the point where Windows Server 2008 R2 is going to be unleashed on the world, providing a host of new capabilities that will help dial down costs and improve productivity.

     

    One of the key features we’ve discussed in this blog is how Windows Server 2008 R2 and Windows 7 both offer features, primarily DirectAccess and BranchCache, for more effective and cost efficient management of remote workforces.

     

    Most of us think of mobility as a large enterprise issue, which makes sense. After all, larger companies have the financial wherewithal to effectively plan, deploy and manage the infrastructure needed to provide employees with secure access to their email, files, company intranet or necessary applications.

     

    But that doesn’t mean that mid-sized organizations don’t have the same or similar needs. In fact, the number of full-time employees performing their jobs remotely at least part of the time rose 39 percent from 2006 through 2008, or about 17.2 million employees, according to a recent WorldatWork study. Similarly, a majority of Microsoft Small Business Specialists said earlier this year that, despite economic conditions, they expected their SMB customers to actually increase their remote worker base this year, according to the 2009 Microsoft SMB Insight Report. 

     

    Unlike larger enterprise organizations, the challenge for small businesses is that they don’t always have the financial means, time or staffing to easily roll out a mobile solution. And the challenge for mid-sized businesses is that they don’t always have an extensive staff to quickly deploy and manage remote operations. Typically, it’s just one or two IT professionals who are over-tasked with putting out fires and running from desktop-to-desktop troubleshooting issues. Add remote access to the mix, and you’re talking a pretty incendiary situation.

     

    Fortunately, Microsoft has a solution to address scenarios for small- and mid-sized businesses. 

     

    Drawing on Microsoft’s strength in helping customers implement technology that is familiar, easy to use and works well together, we released Windows Small Business Server (SBS) 2008, which is primarily for small businesses, and Windows Essential Business Server (EBS) 2008, which primarily serves mid-sized business. Think of these solutions as central hubs to help SMB employees connect to their information, calendars, and important business applications -- whether in the office, at a customer site, or on the soccer field.  The great thing about these solutions is that we did all of the tough integration work that large enterprises often hire IT specialists to handle, so remote access is enabled as soon as you set up your server.

     

    SBS 2008 and EBS 2008 are important parts of the Windows Server family, and we are fully committed to expanding the capabilities of these solutions to meet the needs of our SMB customers.  In fact, we are currently hard at work building the next versions of Windows SBS and Windows EBS. We’ll have more on that at a later date.

     

    The important thing to know today is that customers continue to benefit from these editions, which we released in November 2008.  If you’re interested, you can try SBS 2008 today for free by visiting our product site or join the SBS community on Facebook. Similarly, you can try EBS 2008 today for free by visiting that product site or join the EBS community on Facebook.

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