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[Today's post comes to us courtesy of Justin Crosby and Rod White]
We recently received a call where a user needed to create a new MAPI (Outlook) profile. They called because they did not see the Mail shortcut in their Control Panel.
It turned out that the user was using the 64-bit version of Windows Vista. When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items. Microsoft Office 2003/2007 is a 32-bit application; therefore it’s Control Panel applet will be in the 32-bit Control Panel, this is necessary because the 64-bit version of explorer.exe cannot open the 32-bit .dll files that are required for this application. For more information on this and other applications that may be affected see http://support.microsoft.com/kb/895561.
To access the 32-bit Control Panel you must open the classic view of Control Panel and click on the “View 32-bit Control Panel Items” link as seen below:
Once the 32-bit Control Panel opened the user could then access his email profiles by clicking the Mail link.
You can also directly open Mail Setup by running “c:\Windows\SysWOW64\control.exe mlcfg32.cpl”
For the record this affects any recent 64 bit Windows OS, as well as Vista and server 2008, although it's labeled as "View x86 Control Panel Icons" in 2003 Server and XP 64 bit.
Well that's Obvious.. what a RETARD...
I would have missed it also.
Thanks for the tip
PS XP ROCKS, Long Live XP
The Official SBS Blog : Where is Outlook Mail Setup in Control Panel?: http://blogs.technet.com/sbs/archive
I am getting frustrated because I keep getting the message that I am not connected to the Microsoft Exchange and outlook needs to be online. Haven't the faintest idea how to fix this. I have Windows 8 Explorer 11.
Thank you for this article, it was very helpful.
too technical of terms used; doesn't give step-by-step instructions
Try this blog for more steps and resolution.
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