ESM with IE7 Unable to Open the Help File

ESM with IE7 Unable to Open the Help File

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[Today's tip comes to us from Mark Stanfill.]

There is a fairly innocuous, but annoying issue with Exchange System Manager (ESM) on servers that you have installed IE7 on.  When you click on help in ESM (and only ESM has this issue), and click on one of the help items in the drop-down menu, you receive a Dr. Watson crash message like the following (click on image for full size):



The text of the error will be something similar to:

AppName: exadmin.dll AppVer: 6.5.7638.1 AppStamp:430e730e
ModName: unknown ModVer: ModStamp:00000000
fDebug: 0 Offset: 0003bdc8

If you're seeing this, first let me commend you on actually trying to read the help file :)  You can still open the help files directly by navigating to %programfiles%\exchsrvr\bin  and double-clicking on chm files.

The crash occurs because of a file (PSAPI.dll) that is updated in IE7, but also exists in system32.  To fix this issue, the older version in exchsrvr\bin can be safely renamed.  To do this, use these steps:

1) Stop All Exchange and IIS services by stopping the Exchange System Attendant Service and the IIS Admin Service from the Service Control Manager (services.msc).

2) Rename the PSAPI.DLL in the %programfiles%\exchsrvr\bin directory to PSAPI.DLL.OLD

3) Restart all Exchange and IIS services

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  • I wondered what was causing that - it is a bit scary when you dr watson on the first day of a go live sbs installation, even more so when it does it again when you press the button....

    Tut tut tut dll conflicts!

  • It is pretty scary when a server component crashes when you press the help button - especially on the first day that a server is live - apparently it's a Conflict of the psapi.dll...

  • incidentally, is there a reason that your screenshots are blurry - for a minute I just thought it was too much late night working at the weekend....

  • I gotta say, I was surprised when MS started to roll out IE7 to servers using Windows Update.  Rather like putting the cart before the horse.  

    I appreciate that it just needed to Go Live, but installing IE7 at this point still has a major impact on a users ability to use their normal apps which are increasingly online systems.  This might be of benefit to Firefox.

    On a seperate issue, I continue to have a huge amount of feedback and comments on my msexchange blog about an article I wrote.

    I found limited info on this issue and would be interested to know if you think I have missed anyting.


  • I'm sure I've written about this before - yep, I've got info up on on the Knowledge

  • Man! I need to come here morre often. One less thing on my things to do list.

  • Det finns många saker kring SP2, eller effekter av SP2 på en SBS. Jag tror jag har tagit upp allt som...