Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

Response Point Team Blog

  • 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This...
  • Response Point Product Announcement

    Since 2008, we’ve worked to bring you news and updates about Response Point and we’ve appreciated your engagement as we’ve worked to support and deploy this product for small businesses in North America. If you’ve been following, you probably know by...
  • Next chapter for Response Point

    This week we made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses...
  • New Book: Microsoft Voice and Unified Communications

    Joe Schurman, a good friend of the Response Point team and a name many of you may recognize as he delivered the majority of our Field training in North America, is about to release a new book on Microsoft's voice and unified communications portfolio....
  • More RP videos for your web site

    Looking for more ways to add Response Point videos and training to your web site? We've just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following...
  • The ‘VAR Guy’ speaks to Response Point Partner SMB Phone

      The VAR Guy , a web site focused on the day-to-day happenings of partners recently published a story on Response Point VAR and Service Provider SMB Phone. The article describes the journey Erik Lagerway and Trent Johnsen were on as they established...
  • Internet Connectivity Evaluation Tool

    Does your router work with Response Point?  Almost always the answer is yes – RP isn’t a terribly complicated addition to your network – but sometimes you’ll find older or poorly-made routers that can cause problems.  Fortunately Microsoft offers...
  • Password reset

    I was setting up my Response Point system for a demo this morning and, ouch! discovered that the previous person had changed the default Administrator password. What can I do? And how, in general, does a small business owner deal with a forgotten password...
  • Ask Anna to speak for your company

    When you add a person’s name to your Response Point directory,  there is a pleasant voice inside RP that speaks the name back to you.  It’s a computerized voice, usually referred to as TTS ( text-to-speech), and the one inside RP is world-class...
  • Bill Gates announces Response Point SP1 IP PBX Phone System

    Lots of good things from Cloud Services to PinPoint at this year's WPC. Of course, one of my favorite things is our Response Point SP1 launch. At WPC, I had a chance to meet with so many wonderful RP partners. I got tons of feedback and suggestions. Steve...
  • New Aastra firmware available immediately

    From our friends at Response Point OEM Aastra: Aastra Telecom is pleased to announce the availability of software maintenance release 2.4.1_RP.1014.  Available for download from the AastraLink RP website, this release offers a fix to the Call Park...
  • My New Role

    For the past three years I have had the opportunity to lead three startup efforts at Microsoft. Response Point is the earliest one that we brought to market. One of my other startups is Mobile Search & Advertising, which is also a critically important...
  • NEW! Syspine 6 Phone Promo Packages Boost Partner Margins!

    News from our OEM partner Syspine today: Introducing Syspine P406 and P806 promotional packages.  These custom packages have six (6) 310M IP phones and include a award winning Syspine 4 or 8 line All-In-One A50 server.  While supplies last,...
  • Atlanta Panel

    Thanks to Chris Gatch’s invite, John Wang and I visited Cbeyond and participated in the ATP panel organized by Chris. I was very impressed with Cbeyond’s SIP trunking progress. I also enjoyed very much meeting with other panelists including Jennifer Blatnik...
  • How to become a Response Point VAR

    I have gotten this question repeatedly since WPC, so I figured it would be worth answering on our blog. Selling Response Point does not require any formal certification or competency. We do provide technical training resources , but having designed the...
  • Call Manager and Analytics from RiteTech LLC

    Our friends at RiteTech LLC have been busy with some of the new features in SP2.  They just announced a limited public Beta test of their RPCalls Call Manager and RPTrends Call Analytics Web-based applications. Definitely worth checking out. RPCalls...
  • April 17th Webinar : Response Point SP2 Technical Briefing

    Robert Brown, Principal Group Program Manager of the Response Point Development team, will lead this April 17th webinar. It is part of Microsoft’s 5W/50 webinar series for SMB  Partners. Robert and his team of Program Managers will offer technical...
  • More Aastralink SIP Trunking Bundle Details

    Aastra has published more details about their new “SIP Trunking Bundle" we mentioned previously . The AastraLink RP SIP Trunking Bundle, available in the U.S. market only, is priced at just $1,799.99 MSRP and includes the Aastra designed Base Unit...
  • New : AastraLinkRP "SIP Trunking Bundle"

    News from Aastra today: “… Aastra , a company specializing in enterprise   communications, has announced the availability of AastraLink RP, which is based on Microsoft ( News - Alert ) Response Point software along with a new bundle which is...
  • Call me

    We just did a video on MSDN's Channel 9 , where we showed off some of the phones we use around here. Many of the viewers are probably going to think we're a little over the top when it comes to equipment we use for testing, development, and demos. I'm...
  • There’s full-duplex, and then there’s FULL-duplex.

    Here’s a note sent by Response Point hardware partner, Clearone . B y Mark G. Child It seems to me there is a fair amount of confusion out there surrounding the term “full-duplex.” And since we’re the audio experts, I thought an attempt to clear things...
  • VPNs and Remote Workers

    Erik Lagerway at the SMBPhone blog has a nice overview of how he installed a VPN to support a remote worker .  It includes specifics like exactly which router he used, which Response Point hardware, and how he configured everything. He concludes...
  • Response Point Town Hall Meeting

    Response Point Town Hall Meeting - Update on Recent Changes Microsoft has made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look...
  • Books We Are Reading … :)

       Well sort of …  Actually we are working on some small projects here in Redmond with Ray Horak . Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a...
  • Demo Video

    Here's one of the videos featured in XD's keynote this week at ITExpo: a simple 3-minute introduction to how to set up a Response Point system. It's easy to link to this video from your own web site.  Click on it to get to the main Soapbox page and...