Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

Response Point Team Blog

  • Response Point Product Announcement

    Since 2008, we’ve worked to bring you news and updates about Response Point and we’ve appreciated your engagement as we’ve worked to support and deploy this product for small businesses in North America. If you’ve been following, you probably know by...
  • 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This...
  • My New Role

    For the past three years I have had the opportunity to lead three startup efforts at Microsoft. Response Point is the earliest one that we brought to market. One of my other startups is Mobile Search & Advertising, which is also a critically important...
  • Response Point Town Hall Meeting

    Response Point Town Hall Meeting - Update on Recent Changes Microsoft has made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look...
  • Next chapter for Response Point

    This week we made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses...
  • VPNs and Remote Workers

    Erik Lagerway at the SMBPhone blog has a nice overview of how he installed a VPN to support a remote worker .  It includes specifics like exactly which router he used, which Response Point hardware, and how he configured everything. He concludes...
  • More RP videos for your web site

    Looking for more ways to add Response Point videos and training to your web site? We've just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following...
  • New Aastra firmware available immediately

    From our friends at Response Point OEM Aastra: Aastra Telecom is pleased to announce the availability of software maintenance release 2.4.1_RP.1014.  Available for download from the AastraLink RP website, this release offers a fix to the Call Park...
  • Call Manager and Analytics from RiteTech LLC

    Our friends at RiteTech LLC have been busy with some of the new features in SP2.  They just announced a limited public Beta test of their RPCalls Call Manager and RPTrends Call Analytics Web-based applications. Definitely worth checking out. RPCalls...
  • NEW! Syspine 6 Phone Promo Packages Boost Partner Margins!

    News from our OEM partner Syspine today: Introducing Syspine P406 and P806 promotional packages.  These custom packages have six (6) 310M IP phones and include a award winning Syspine 4 or 8 line All-In-One A50 server.  While supplies last,...
  • April 30th Webinar. A VAR’s View: Successful Tips for Selling Response Point

                Want to hear the best practices from 3  top Response Point VARs ? What are their secrets for generating revenue ?  Finding new customers ? Closing the deal? How to leverage demos ?  Then please...
  • The ‘VAR Guy’ speaks to Response Point Partner SMB Phone

      The VAR Guy , a web site focused on the day-to-day happenings of partners recently published a story on Response Point VAR and Service Provider SMB Phone. The article describes the journey Erik Lagerway and Trent Johnsen were on as they established...
  • Updated RP site for Microsoft Partners

    The Response Point world is centered around our business partners and Microsoft Specialists who help customers choose and deploy their phone systems.  Our partners often ask us for marketing, sales, and technical information to make it easier for...
  • Use the Small Business Summit Video on your site

    Response Point has many great videos you can use on your own web site to show customers how Response Point can help them. One of our favorites is this one that was produced last year for the Microsoft Small Business Summit , and summarizes in a few minutes...
  • April 17th Webinar : Response Point SP2 Technical Briefing

    Robert Brown, Principal Group Program Manager of the Response Point Development team, will lead this April 17th webinar. It is part of Microsoft’s 5W/50 webinar series for SMB  Partners. Robert and his team of Program Managers will offer technical...
  • Ask Anna to speak for your company

    When you add a person’s name to your Response Point directory,  there is a pleasant voice inside RP that speaks the name back to you.  It’s a computerized voice, usually referred to as TTS ( text-to-speech), and the one inside RP is world-class...
  • More Aastralink SIP Trunking Bundle Details

    Aastra has published more details about their new “SIP Trunking Bundle" we mentioned previously . The AastraLink RP SIP Trunking Bundle, available in the U.S. market only, is priced at just $1,799.99 MSRP and includes the Aastra designed Base Unit...
  • Answers on Telephonation.com

    Response Point is designed to be easy to use and manage, but that doesn’t mean you won’t have any questions.  We try to cover as many of the basics as we can on our web site (and our blogs), but often it’s easier to ask those questions from people...
  • Books We Are Reading … :)

       Well sort of …  Actually we are working on some small projects here in Redmond with Ray Horak . Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a...
  • FYI : Small Business VoIP Requirements List

    Our good friend at www.voipsupply.comm ,  Garret Smith posted this list on what a SMB should consider when looking at a system. Garret writes crisply and cleanly – it is a good read. Here is the LINK . These steps are useful to consider when working...
  • New : AastraLinkRP "SIP Trunking Bundle"

    News from Aastra today: “… Aastra , a company specializing in enterprise   communications, has announced the availability of AastraLink RP, which is based on Microsoft ( News - Alert ) Response Point software along with a new bundle which is...
  • FYI : 2009 Microsoft SMB Insight Report…

    Here is an interesting research article on SMB’s pulled off of the publicly available Microsoft PressPass site. Some findings below. Link is HERE . 1. Strategic IT Investments Bolster the Bottom Line. Smaller businesses will continue to view IT as a strategic...
  • “Selling Response Point” Webinar Link

    A bit over a week ago Microsoft Canada hosted the Response Point team, SMB Phone, and SBS MVP Jeff Loucks for a “Selling Response Point” webcast. They recorded the webcast and the link for the handouts and to listen to the recording are up and can be...
  • Stuart Crawford is contagious

    Well, contagious in a good way.  Nice words from RP user and MVP in Canada Stuart Crawford : I have to admit that I was skeptical of Microsoft Response Point in the beginning, however I am sold now.  It is a really good small business phone...
  • March 18th Microsoft Canada Response Point Webinar

    Hear from SBS MVP Jeff Loucks, Trent Johnsen of SMB Phone and the Response Point team on the opportunities in selling Response Point to your customers. We will also have some SPECIAL OFFERS from our Response Point Partners for those who attend the...