Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

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  • Blog Post: New !!! SP2 Learning Resources and Quick Guides

    Please feel free to take a look at the new new technical Learning Resources , White papers , and Quick Guides that are now available for Response Point v1.0 SP2. You can find them HERE. Videos, transcripts, and white papers are available to help your Response Point engagements and ongoing support...
  • Blog Post: 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting...
  • Blog Post: Response Point and Small Business Server

    If you run Small Business Server (SBS), you want Response Point to take advantage of the powerful event handling and remote monitoring capabilities that come with your system. You already get integrated email, and we've hinted that more features are possible, but this week a bunch of new possibilities...
  • Blog Post: March 18th Microsoft Canada Response Point Webinar

    Hear from SBS MVP Jeff Loucks, Trent Johnsen of SMB Phone and the Response Point team on the opportunities in selling Response Point to your customers. We will also have some SPECIAL OFFERS from our Response Point Partners for those who attend the webinar. To register go HERE .
  • Blog Post: How to become a Response Point VAR

    I have gotten this question repeatedly since WPC, so I figured it would be worth answering on our blog. Selling Response Point does not require any formal certification or competency. We do provide technical training resources , but having designed the system to be easy to deploy and manage, there is...
  • Blog Post: How Response Point Makes Irate Customers

    Sure, Response Point is easy to sell but in the interest of fairness we want you to be aware of the downsides too. Consider this post by Allen Miller this week, describing his experience selling Response Point systems: One customer said that there was "only one problem" (oh boy, now I'm going to hear...
  • Blog Post: Response Point Training Tour Begins!

    We just met with Joe Schurman, our RP Training Instructor extraordinaire, and received email from several Small Business Specialist Partners who attended the Denver training session on Monday, sounds like a great beginning for our 16 city tour! Thank you to all Partners who attended, and to Joe! Just...
  • Blog Post: 8 of 14 classroom training dates already at or near capacity

    When I looked at our registration report today, I was pleasantly surprised to see that 4 of our classroom training dates (scheduled in October and November) are fully booked, and another 4 nearing max capacity. So if you are interested, please sign up while space is still available. I also have to commend...
  • Blog Post: Response Point SP1 Training is Now FREE w/Promo Code

    The Response Point SP1 12 city USA training tour kicks off this week here in the Seattle area. This training can be attended free-of-charge if you register with the promo code: RSPFW01. Taking this SP1 training will prepare Response Point Specialists for the upcoming Response Point assessment cirriculum...
  • Blog Post: CRN's Scorecard on Response Point 1.0

    Since we shipped RP 1.0, we have received a lot of wonderful feedbacks from so many of our customers, partners, and analysts. It is gratifying to see RP 1.0 is loved by so many people! I know there are still lots of things we can do better and improve. I want to thank so many people who supported us...
  • Blog Post: Syspine Announces Canadian Master Distributor - Williams Telecommunications

    The Response Point ecosystem coninues to grow. Today, our OEM partner Syspine announced their Master Distributor for Canada. Their press release is below: (RENO, Nev., Aug. 27, 2008) — Quanta Computer announced today that Williams Telecommunications Corp. will now be serving as a master distributor...
  • Blog Post: SMBNation Webinar next week

    We were happy to have Harry Breslford, from SMBNation , join us yesterday for a morning of brainstorming and discussions about Response Point and the opportunities it's opening up for the thousands of specialists and consultants that make up his "SMB Tribe". I'm pleased that we'll be participating in...
  • Blog Post: Small Businesses are increasing telecoms spending

    One of our team members pointed us this morning to an online newsletter by Fred Zimmerman , Texas Instruments' Director of VoIP Customer Premises Solutions: A recent study by market research firm Infonetics asserted that telecommunications spending by SMBs would increase by 70 percent through 2010. That...
  • Blog Post: Voice Mail Converted to Text. Extending the Response Point Ecosystem

    We often hear about our Microsoft VARs doing some interesting things during their Client's Response Point engagements. This week a common thread popped up for 'Voice Mail to E-Mail' conversion services. Simply put this is a service offered by several companies that converts your voice mails to textual...
  • Blog Post: The 10 Step Response Point Partner Playbook

    1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: ...
  • Blog Post: CI Gear New Syspine Distributor in Canada. Discounted Demo Kits Available for Canadian Partners

    The following came to use from Quanta Computer: We are pleased to announce that CI Gear is the Canadian Distributor for Quanta Syspine Microsoft Response Point Phone Systems. They are inviting interested Response Point Business Partners across Canada to experience the benefits of the Syspine...
  • Blog Post: Books We Are Reading … :)

       Well sort of …  Actually we are working on some small projects here in Redmond with Ray Horak . Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications...
  • Blog Post: Join Us at the SMB Summit in Dallas

    The SMB Summit kicks off this week in Dallas with close to 500 Microsoft SMB VARs attending. The Response Point team will be well represented at this event which will feature presentations and discussions on VoIP, Response Point, Cougar, Centro, and many other technologies and solutions. Sunday night...