Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

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  • Blog Post: New !!! SP2 Learning Resources and Quick Guides

    Please feel free to take a look at the new new technical Learning Resources , White papers , and Quick Guides that are now available for Response Point v1.0 SP2. You can find them HERE. Videos, transcripts, and white papers are available to help your Response Point engagements and ongoing support...
  • Blog Post: 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting...
  • Blog Post: ITExpo Training Presentation

    Many people are asking us about how they can take the latest training sessions on Response Point.  The best technical training we’ve done recently was the presentation at ITExpo by Marta Barillas and Luis Esparragoza.  We’re hoping to offer a full video or podcast version of this training soon...
  • Blog Post: Response Point Training Webcast

    You may already know about our Training Webcasts (they're free) but now Joe Schurman has a new one specifically for Small Business Server users: http://www.msreadiness.com/CourseDetail.aspx?id=6432 This webcast (it's free too) talks about how Response Point integrates with SBS.
  • Blog Post: How to become a Response Point VAR

    I have gotten this question repeatedly since WPC, so I figured it would be worth answering on our blog. Selling Response Point does not require any formal certification or competency. We do provide technical training resources , but having designed the system to be easy to deploy and manage, there is...
  • Blog Post: Demo Video

    Here's one of the videos featured in XD's keynote this week at ITExpo: a simple 3-minute introduction to how to set up a Response Point system. It's easy to link to this video from your own web site.  Click on it to get to the main Soapbox page and just copy the HTML code.
  • Blog Post: 5w50 Response Point Intro Training

    Join us on Friday, October 17th at 9:00-10:00am PST for " Microsoft Response Point SP1: What is it? Is it good for my customers? Is it good for me, a MS VAR ?" Here's the description: In this 5W50 segment we’ll take a look at Microsoft Response Point’s recent SP1 release with members of the Response...
  • Blog Post: Check out our training webcasts

    We have a free 5-part webcast series available for Microsoft partners with valuable information on how to install, manage and use Response Point phone systems. While we have admittedly not done the best job publicizing these webcasts, hundreds of partners have watched them already and our presenter evaluation...
  • Blog Post: Response Point Training Tour Begins!

    We just met with Joe Schurman, our RP Training Instructor extraordinaire, and received email from several Small Business Specialist Partners who attended the Denver training session on Monday, sounds like a great beginning for our 16 city tour! Thank you to all Partners who attended, and to Joe! Just...
  • Blog Post: 8 of 14 classroom training dates already at or near capacity

    When I looked at our registration report today, I was pleasantly surprised to see that 4 of our classroom training dates (scheduled in October and November) are fully booked, and another 4 nearing max capacity. So if you are interested, please sign up while space is still available. I also have to commend...
  • Blog Post: SP1 Fact Sheet on line

    Looking for a detailed, authoritative overview of Response Point SP1 features?  Click here to download the SP1 Fact sheet: It's full of screen shots and feature descriptions and you are free to copy/paste and post to your own web site or use in customer materials as you like.
  • Blog Post: Response Point SP1 Training is Now FREE w/Promo Code

    The Response Point SP1 12 city USA training tour kicks off this week here in the Seattle area. This training can be attended free-of-charge if you register with the promo code: RSPFW01. Taking this SP1 training will prepare Response Point Specialists for the upcoming Response Point assessment cirriculum...
  • Blog Post: Plan Ahead. Microsoft Response Point @ the upcoming Internet Telephony Expo

    Microsoft Response Point will be quite active at the upcoming Internet Telephony Expo September 16 - 18 in Los Angeles at the L.A. Convention Center - http://www.tmcnet.com/voip/conference/ . IP Telephony expert Tom Ross from the TMC University will hold a one-day class focused on Microsoft's VoIP...
  • Blog Post: Looking for Response Point info?

    Many users and partners have asked us for more details about Response Point, especially how to get started. We just uploaded a 23-page easy-to-read guide for how to get started with Response Point to our Response Point partner space . You can find it in the following folder: There's a ton of other product...
  • Blog Post: The 10 Step Response Point Partner Playbook

    1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: ...
  • Blog Post: More RP videos for your web site

    Looking for more ways to add Response Point videos and training to your web site? We've just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following links and you'll see the videos, along with...
  • Blog Post: RP Webinar on Telcomm

    Tom Cross is doing a series of webinars for Response Point partners interested in learning more about telco. His next one is Thursday, November 19th at 9:30am PST. He sent me a draft of the presentation and it looks very interesting, especially to those of us who think we know a fair bit about RP but...
  • Blog Post: Books We Are Reading … :)

       Well sort of …  Actually we are working on some small projects here in Redmond with Ray Horak . Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications...
  • Blog Post: Use the Small Business Summit Video on your site

    Response Point has many great videos you can use on your own web site to show customers how Response Point can help them. One of our favorites is this one that was produced last year for the Microsoft Small Business Summit , and summarizes in a few minutes the basic talking points about RP: Small Business...
  • Blog Post: 10 Things You Don't Know About Response Point

    I'm putting the finishing touches on the presentation I'll be making at SMBNation's Response Point Deep Dive Webinar tomorrow morning (Jan 31). I'm going to discuss 10 things I bet you don't already know about Response Point. Which things? Well, some of them are technical things (like interfacing with...
  • Blog Post: Another Response Point book

    Long-time Response Point friend Joe Schurman has completed a new book, Microsoft Voice and Unified Communications . Featuring Office Communications Server (all updated for the latest R2 release), and of course plenty of information about Response Point, this is a broader overview than Harry Brelsford...
  • Blog Post: Updated RP site for Microsoft Partners

    The Response Point world is centered around our business partners and Microsoft Specialists who help customers choose and deploy their phone systems.  Our partners often ask us for marketing, sales, and technical information to make it easier for them to present Response Point, and there are many...
  • Blog Post: Telecomm Webinars: Sign up now

    Our friend Tom Cross is hosting a 3-part series of Telecommunications webinars that you'll want to view if you are serious about making money from the world's switch to IP-based phone systems. Here are the dates and sign-up information (follow the links below): October 29, 2008: Telecommunications...