Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

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  • Blog Post: 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting...
  • Blog Post: Response Point and Small Business Server

    If you run Small Business Server (SBS), you want Response Point to take advantage of the powerful event handling and remote monitoring capabilities that come with your system. You already get integrated email, and we've hinted that more features are possible, but this week a bunch of new possibilities...
  • Blog Post: Technical Resources for Response Point

    People ask us for more technical information about Response Point, so we want to remind you about series of documents we think will help: Deploying Windows SBS with RP Small Business Server configuration instructions for an optimized Response Point user experience. This technical document is written...
  • Blog Post: VPNs and Remote Workers

    Erik Lagerway at the SMBPhone blog has a nice overview of how he installed a VPN to support a remote worker .  It includes specifics like exactly which router he used, which Response Point hardware, and how he configured everything. He concludes: The Response Point phone and Assistant worked as...
  • Blog Post: Internet Connectivity Evaluation Tool

    Does your router work with Response Point?  Almost always the answer is yes – RP isn’t a terribly complicated addition to your network – but sometimes you’ll find older or poorly-made routers that can cause problems.  Fortunately Microsoft offers a simple online tool to help evaluate the functionality...
  • Blog Post: Concept Recognition in Response Point

    One of the coolest features of the Response Point automated receptionist is the ability to set pre-recorded announcements that will play when an outside caller asks common questions like "What is your office location?", or "What are your hours?". Unlike other IVR (Interactive Voice Response) systems...
  • Blog Post: Response Point XML API dev kit

    Are you a developer who wants to make your own custom solutions on Response Point?  Microsoft doesn't offer an SDK yet, but now Aastra has a free development kit that just might satisfy some of your need to build your own projects on top of Aastra's Response Point phones. What can you do with the...
  • Blog Post: UW EE Colloquium: How did we run a startup inside Microsoft?

    I will be giving a talk at UW on May 6th, 2008 on our RP and core technology development story. How did we run a startup inside Microsoft? Delivering value to small businesses with the right product offering challenges many product teams at Microsoft. The Response Point team is no different. How did...
  • Blog Post: RP Webinar on Telcomm

    Tom Cross is doing a series of webinars for Response Point partners interested in learning more about telco. His next one is Thursday, November 19th at 9:30am PST. He sent me a draft of the presentation and it looks very interesting, especially to those of us who think we know a fair bit about RP but...
  • Blog Post: Books We Are Reading … :)

       Well sort of …  Actually we are working on some small projects here in Redmond with Ray Horak . Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications...
  • Blog Post: Quintum gateways are shipping

    Response Point customers who need easy connectivity to digital services like T1, E1, and PRI, or analog phones and their FXS ports, have some new options starting today , with the general availability of the Quintum Response Point gateways .  As we discussed back at the original announcement, these...
  • Blog Post: 10 Things You Don't Know About Response Point

    I'm putting the finishing touches on the presentation I'll be making at SMBNation's Response Point Deep Dive Webinar tomorrow morning (Jan 31). I'm going to discuss 10 things I bet you don't already know about Response Point. Which things? Well, some of them are technical things (like interfacing with...
  • Blog Post: There’s full-duplex, and then there’s FULL-duplex.

    Here’s a note sent by Response Point hardware partner, Clearone . B y Mark G. Child It seems to me there is a fair amount of confusion out there surrounding the term “full-duplex.” And since we’re the audio experts, I thought an attempt to clear things up a bit was in order. First of all, some technical...