Response Point Team Blog

Behind the scenes with the team building the world's easiest small business phone system.

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  • Blog Post: 2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

    Introduction to Response Point Analysis with Wireshark (Part 1 of 2) October 6th, 2009, 9:00 - 10:00am PDT MRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting...
  • Blog Post: Communications products at Microsoft

    Rich Tehrani, Publisher of TMC, posts his summary of the various communications products at Microsoft , including Response Point. He notes that we have been going to small business customers to work with them as they try out our products. He's right. We have close relationships with several small businesses...
  • Blog Post: March 18th Microsoft Canada Response Point Webinar

    Hear from SBS MVP Jeff Loucks, Trent Johnsen of SMB Phone and the Response Point team on the opportunities in selling Response Point to your customers. We will also have some SPECIAL OFFERS from our Response Point Partners for those who attend the webinar. To register go HERE .
  • Blog Post: How to become a Response Point VAR

    I have gotten this question repeatedly since WPC, so I figured it would be worth answering on our blog. Selling Response Point does not require any formal certification or competency. We do provide technical training resources , but having designed the system to be easy to deploy and manage, there is...
  • Blog Post: Let's Talk Computers

    There's a nice 15-min interview of me talking about Response Point over at Let's Talk Computers , the pioneer of tech radio dating back to 1989. The host, Alan Ashendorf, and I had a nice conversation covering all the basics of RP and how it can help small businesses. Some people have commented that...
  • Blog Post: Check out our training webcasts

    We have a free 5-part webcast series available for Microsoft partners with valuable information on how to install, manage and use Response Point phone systems. While we have admittedly not done the best job publicizing these webcasts, hundreds of partners have watched them already and our presenter evaluation...
  • Blog Post: Power over Ethernet: You asked. We listened.

    Good news! Quanta's phones will now support power over Ethernet. We heard this request repeatedly from Microsoft channel partners, and are thrilled that Quanta was able to address the need so quickly. Of course customers will still need a switch that supports PoE to take advantage of this, but business...
  • Blog Post: How Response Point Makes Irate Customers

    Sure, Response Point is easy to sell but in the interest of fairness we want you to be aware of the downsides too. Consider this post by Allen Miller this week, describing his experience selling Response Point systems: One customer said that there was "only one problem" (oh boy, now I'm going to hear...
  • Blog Post: New Response Point web site

    At last! We have a new web site: the new and improved http://www.microsoft.com/responsepoint is open to the world. Since the vast majority of customers see Response Point for the first time on our web site, our main goal of course is to make the best possible impression. Our original site was designed...
  • Blog Post: 8 of 14 classroom training dates already at or near capacity

    When I looked at our registration report today, I was pleasantly surprised to see that 4 of our classroom training dates (scheduled in October and November) are fully booked, and another 4 nearing max capacity. So if you are interested, please sign up while space is still available. I also have to commend...
  • Blog Post: Craig Mundie's Intercom Extension to Syspine Phones

    While RP is designed for small business customers, we can’t prevent people from deploying RP in the household :-) One of our RP 1.0 customers is Microsoft’s Chief Research and Strategy Officer Craig Mundie. Craig personally set up the Syspine RP system himself for his home. This was not a surprise as...
  • Blog Post: Response Point SP1 Training is Now FREE w/Promo Code

    The Response Point SP1 12 city USA training tour kicks off this week here in the Seattle area. This training can be attended free-of-charge if you register with the promo code: RSPFW01. Taking this SP1 training will prepare Response Point Specialists for the upcoming Response Point assessment cirriculum...
  • Blog Post: CRN's Scorecard on Response Point 1.0

    Since we shipped RP 1.0, we have received a lot of wonderful feedbacks from so many of our customers, partners, and analysts. It is gratifying to see RP 1.0 is loved by so many people! I know there are still lots of things we can do better and improve. I want to thank so many people who supported us...
  • Blog Post: Plan Ahead. Microsoft Response Point @ the upcoming Internet Telephony Expo

    Microsoft Response Point will be quite active at the upcoming Internet Telephony Expo September 16 - 18 in Los Angeles at the L.A. Convention Center - http://www.tmcnet.com/voip/conference/ . IP Telephony expert Tom Ross from the TMC University will hold a one-day class focused on Microsoft's VoIP...
  • Blog Post: Response Point videos

    Tell your friends! The Response Point ad videos are on YouTube. You can pass this around to anyone you like, or show them on your own web site by giving out this URL: http://www.youtube.com/watch?v=nepQJsSR0dk
  • Blog Post: Follow us on Twitter

    We’re busy at ITExpo, taking a lot of photos and compiling other news related to our SP2 launch, but sometimes we don’t always have time to put it up on the blog right away.  If you’d like a more up-to-date view of how we’re doing, please follow us on Twitter:  http://twitter.com/responsepoint...
  • Blog Post: Response Point

    Microsoft Response Point is an easy-to-manage and easy-to-use small business phone system that will be available later this year. Our team is hard at work putting the finishing touches on it, and we can't wait to tell you more. Watch this space.
  • Blog Post: Exclusive after-party tonight at Cru

    The Response Point team is hosting dinner and drinks tonight (Monday, July 9) for Small Business Symposium attendees at Cru, from 8:00 - 10:00pm. Attendence is limited, but you can RSVP at one of our lunch roundtables or afternoon sessions, or by catching Veronica Buckley -- who is wearing a white Response...
  • Blog Post: Syspine Announces Canadian Master Distributor - Williams Telecommunications

    The Response Point ecosystem coninues to grow. Today, our OEM partner Syspine announced their Master Distributor for Canada. Their press release is below: (RENO, Nev., Aug. 27, 2008) — Quanta Computer announced today that Williams Telecommunications Corp. will now be serving as a master distributor...
  • Blog Post: Looking for Response Point info?

    Many users and partners have asked us for more details about Response Point, especially how to get started. We just uploaded a 23-page easy-to-read guide for how to get started with Response Point to our Response Point partner space . You can find it in the following folder: There's a ton of other product...
  • Blog Post: Concept Recognition in Response Point

    One of the coolest features of the Response Point automated receptionist is the ability to set pre-recorded announcements that will play when an outside caller asks common questions like "What is your office location?", or "What are your hours?". Unlike other IVR (Interactive Voice Response) systems...
  • Blog Post: Live from SMBNation

    The Response Point team is here at SMBNation all weekend. Stop by our table in the vendor marketplace and see us. It's crowded here, but don't be shy. We want to meet you!
  • Blog Post: The 10 Step Response Point Partner Playbook

    1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: ...
  • Blog Post: Response Point and Office Communications Server...which does what?

    We have received a few questions here and there about the differences and similarities between Response Point and OCS, so I thought I would highlight a couple useful sources of clarification. The first is a posting on this topic by Eric Swift , on the Microsoft Unified Communications team blog, which...
  • Blog Post: CI Gear New Syspine Distributor in Canada. Discounted Demo Kits Available for Canadian Partners

    The following came to use from Quanta Computer: We are pleased to announce that CI Gear is the Canadian Distributor for Quanta Syspine Microsoft Response Point Phone Systems. They are inviting interested Response Point Business Partners across Canada to experience the benefits of the Syspine...