Introduction to Response Point Analysis with Wireshark (Part 1 of 2)October 6th, 2009, 9:00 - 10:00am PDTMRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting Response Point communications with Wireshark, the open source analyzer, or other analyzer products. Beginning with the troubleshooting methodology and the tips/tricks to locating the cause of network problems related to VoIP communications, Laura demonstrates the visible evidence of the most common network infrastructure problems. If the infrastructure isn't performing properly - no network-based applications will perform properly. That includes Response Point.Response Point Analysis and Troubleshooting (Part 2 of 2)October 28th, 2009 9:00 - 10:00am PDTMRP02PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552698This online seminar follows the Introduction to Response Point Analysis with Wireshark event with a focus on issues that affect Response Point communications. Beginning with the overview of telephony protocols and typical communication processes, Laura delves into the numerous issues that affect the visibility and performance of Response Point systems, walks through a series of Response Point trace files and demonstrates how to use Wireshark's telephony-specific troubleshooting features. Finishing up this event is a summary of problems that may be caused by firewall issues and add-on service problems.