People ask us for more technical information about Response Point, so we want to remind you about series of documents we think will help:

Deploying Windows SBS with RP

Small Business Server configuration instructions for an optimized Response Point user experience. This technical document is written for the phone system administrator (VAR, SBO, or other employee in charge of the network).

Troubleshooting Guide

Reference this guide for the seven simple system checks before launching troubleshooting technical resources. Use this high-level overview for common issues, causes, and solutions. This technical document is written for the phone system administrator (VAR, SBO, or other employee in charge of the network).

Maintaining RP

Reference for pre-deployment administrator issues, considerations and advice on maintaining Response Point at optimum performance and quality. This technical document is written for the phone system administrator (VAR, SBO, or other employee in charge of the network).

Also please see our documents on Networking Considerations and Networking Requirements.