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Rob Davies System Center Blog
Moved to Manageability Guys!
Posted
1 month ago
by
Rob Davies msft
0
Comments
Just a quick note – all my future posts will go to my team’s blog at The Manageability Guys over at http://blogs.technet.com/b/manageabilityguys/ . Cheers!!!
Rob Davies System Center Blog
Listing Review Activities which need your vote in Service Manager
Posted
4 months ago
by
Rob Davies msft
0
Comments
In Service Manager, out of the box, we have a view of Review Activities which you need to vote on. However, if the RA has multiple reviewers, even if you've already voted, it'll stay in your list until the other folks have voted & the activity is...
Rob Davies System Center Blog
Where did that Config Item come from?
Posted
7 months ago
by
Rob Davies msft
0
Comments
If you’ve setup several connectors in Service Manager, you’ll have a CMDB full of lovely configuration items. Sometimes you may need to figure out which connectors brought in a Configuration Item. Maybe there’s something in the CMDB...
Rob Davies System Center Blog
Managing ‘Registered Servers’
Posted
9 months ago
by
Rob Davies msft
0
Comments
Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory. This provides that functionality of listing the Management Servers when you open up the Service...
Rob Davies System Center Blog
How to hide Incident action logs in the portal
Posted
9 months ago
by
Rob Davies msft
0
Comments
I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents? By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view...
Rob Davies System Center Blog
Displaying Incidents by location - Option 2
Posted
9 months ago
by
Rob Davies msft
1
Comments
Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office. But what if your users travel around, and they want support from whichever office they’re currently...
Rob Davies System Center Blog
Displaying Incidents by location - Option 1
Posted
9 months ago
by
Rob Davies msft
1
Comments
I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents. How can I see a list of all currently active incidents for each office?” Option 1: Affected...
Rob Davies System Center Blog
Ignoring admin accounts in your CMDB
Posted
10 months ago
by
Rob Davies msft
1
Comments
A lot of folks give their IT staff 2 AD accounts – a regular user account and an admin account. Rather than giving them a single day-to-day account with Zeus privileges, they can use the admin account as and when they want it. Sounds awesome to...
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