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  • Blog Post: Who is connected to Service Manager?

    I've been asked a few times recently how to identify who is connected to a Service Manager Management Server. There are several ways to get the list of users currently connected, so I thought I'd share some of them here. First up – How MANY users are connected? Before we look at how...
  • Blog Post: Manageability Guys Blog links

    I’ll be posting on this blog again. For completeness, below are links to my posts from the Manageability Guys blog: Service Manager Dashboards in Power View: http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-1.aspx http://blogs...
  • Blog Post: Ignoring admin accounts in your CMDB

    A lot of folks give their IT staff 2 AD accounts – a regular user account and an admin account. Rather than giving them a single day-to-day account with Zeus privileges, they can use the admin account as and when they want it. Sounds awesome to me. This can be a bit of a pain, when that user...
  • Blog Post: Displaying Incidents by location - Option 2

    Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office. But what if your users travel around, and they want support from whichever office they’re currently at? For this, we can’t rely on the AD attribute...
  • Blog Post: Managing ‘Registered Servers’

    Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory. This provides that functionality of listing the Management Servers when you open up the Service Manager Console: Note : If for some reason...
  • Blog Post: Where did that Config Item come from?

    If you’ve setup several connectors in Service Manager, you’ll have a CMDB full of lovely configuration items. Sometimes you may need to figure out which connectors brought in a Configuration Item. Maybe there’s something in the CMDB which makes you think “huh, where did that come...
  • Blog Post: Listing Review Activities which need your vote in Service Manager

    In Service Manager, out of the box, we have a view of Review Activities which you need to vote on. However, if the RA has multiple reviewers, even if you've already voted, it'll stay in your list until the other folks have voted & the activity is completed. This can make your view a little messy...
  • Blog Post: Displaying Incidents by location - Option 1

    I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents. How can I see a list of all currently active incidents for each office?” Option 1: Affected Users’ office. You can use this...
  • Blog Post: How to hide Incident action logs in the portal

    I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents? By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view the details of the incidents they have raised...