August, 2012

  • Ignoring admin accounts in your CMDB

    A lot of folks give their IT staff 2 AD accounts – a regular user account and an admin account. Rather than giving them a single day-to-day account with Zeus privileges, they can use the admin account as and when they want it. Sounds awesome to...
  • Displaying Incidents by location - Option 2

    Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office. But what if your users travel around, and they want support from whichever office they’re currently...
  • Displaying Incidents by location - Option 1

    I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents. How can I see a list of all currently active incidents for each office?” Option 1: Affected...
  • How to hide Incident action logs in the portal

    I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents? By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view...
  • Managing ‘Registered Servers’

    Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory. This provides that functionality of listing the Management Servers when you open up the Service...