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August, 2012
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August, 2012
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Rob Davies System Center Blog
Managing ‘Registered Servers’
Posted
8 months ago
by
Rob Davies msft
0
Comments
Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory. This provides that functionality of listing the Management Servers when you open up the Service...
Rob Davies System Center Blog
How to hide Incident action logs in the portal
Posted
8 months ago
by
Rob Davies msft
0
Comments
I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents? By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view...
Rob Davies System Center Blog
Displaying Incidents by location - Option 2
Posted
8 months ago
by
Rob Davies msft
1
Comments
Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office. But what if your users travel around, and they want support from whichever office they’re currently...
Rob Davies System Center Blog
Displaying Incidents by location - Option 1
Posted
8 months ago
by
Rob Davies msft
1
Comments
I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents. How can I see a list of all currently active incidents for each office?” Option 1: Affected...
Rob Davies System Center Blog
Ignoring admin accounts in your CMDB
Posted
9 months ago
by
Rob Davies msft
1
Comments
A lot of folks give their IT staff 2 AD accounts – a regular user account and an admin account. Rather than giving them a single day-to-day account with Zeus privileges, they can use the admin account as and when they want it. Sounds awesome to...
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