Rob Davies System Center Blog

  • Working with Lists in Service Manager

    In Service Manager, we can easily configure Lists from the console. This allows you to ensure all the drop-down lists across forms contain the right values for your organization. For example, the 'Incident Classification' list can be altered...
  • Manageability Guys Blog links

    I’ll be posting on this blog again. For completeness, below are links to my posts from the Manageability Guys blog: Service Manager Dashboards in Power View: http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager...
  • Listing Review Activities which need your vote in Service Manager

    In Service Manager, out of the box, we have a view of Review Activities which you need to vote on. However, if the RA has multiple reviewers, even if you've already voted, it'll stay in your list until the other folks have voted & the activity is...
  • Where did that Config Item come from?

    If you’ve setup several connectors in Service Manager, you’ll have a CMDB full of lovely configuration items. Sometimes you may need to figure out which connectors brought in a Configuration Item. Maybe there’s something in the CMDB...
  • Managing ‘Registered Servers’

    Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory. This provides that functionality of listing the Management Servers when you open up the Service...
  • How to hide Incident action logs in the portal

    I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents? By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view...
  • Displaying Incidents by location - Option 2

    Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office. But what if your users travel around, and they want support from whichever office they’re currently...
  • Displaying Incidents by location - Option 1

    I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents. How can I see a list of all currently active incidents for each office?” Option 1: Affected...
  • Ignoring admin accounts in your CMDB

    A lot of folks give their IT staff 2 AD accounts – a regular user account and an admin account. Rather than giving them a single day-to-day account with Zeus privileges, they can use the admin account as and when they want it. Sounds awesome to...