In the world of technical support, issues seem to appear in clusters at times. I’ve just had a couple of issues where the AD RMS server licensor certificate (SLC) expired. The the olden days, as my kids call it, RMS v1 had an SLC with a two year validity. Hence it needed to be renewed every two years...

UPDATE (08/15/12): The new and maintained home for this information is on our wiki, here: Microsoft Rights Management Client Fix Information . With the recent Windows 8 RTM I wanted to pull together a list of IRM related fixes. These are fixes for both the client and Office. Here are some notes about...

I’ve seen a rash of these cases recently. It’s ranged from not being able to configure IRM integration on SharePoint (hence my earlier post) to just about any client interaction with RMS server symptom. The client will report some error. The AD RMS server side is quiet. You have to dig into the IIS server...

This is from KB 2708963 Administrators receive a security warning and an error message when they try to perform some tasks for Windows Rights Management Services 1.0 for Windows Server 2003 Service Pack 2 The Universal Description Discover and Integration (UDDI) service is no longer available as of May...

I wanted to call out the AD RMS wiki that a lot of us are working on. There is some great content from a varied source of authors. I know that we are working to push good content out. I know the format of the current page is not the greatest, and we’ll be cleaning that up. However we’ve added some good...

Our RMS brother from Germany, Uwe, had the following RMS encounter. He wanted to share it on the blog. Recently had an interesting issue with a customer where Windows XP SP3 clients with Office 2007 SP2 were not able to create or consume RMS protected content. Some clients may receive the following error...

This was a very odd corner case. It started with a problem configuring IRM integration on a SharePoint 2010 server. In the SharePoint 2010 Central Administration portal while specifying the Information Rights Management settings the following error occurs. "The required Windows Rights Management...

Problem: Your new boss decides that he wants the key machines within your forest to now be professionally named with a purpose, instead of using the funny office names you currently have like 'DuckButt', and 'PickleMonkey'. Maybe you got a new server, and need to move everything onto it, or maybe your...

Today I will discuss the certificates section of IRMCheck . I plagiarized most of this from an internal note we had, but it was correct, so why not. :) GIC - Group Identity Certificate . This is also known as a Rights Account Certificate (RAC). (I know, I sometimes wish we were consistent with our...

Download the RMS Toolkit from this location: http://www.microsoft.com/downloads/details.aspx?FamilyId=B287CEC3-B6CA-4C0B-A9F5-11428092CC3F&displaylang=en This contains an invaluable tool called IRMCheck , that you can run on the clients, that will give you an excellent rundown of where a problem...