In the world of technical support, issues seem to appear in clusters at times. I’ve just had a couple of issues where the AD RMS server licensor certificate (SLC) expired. The the olden days, as my kids call it, RMS v1 had an SLC with a two year validity. Hence it needed to be renewed every two years...

I had someone ask me how to best update the AD RMS service account password. As we started mulling over it we realized that this is more than just a domain account that we change the password in the services mmc. Some of this information may be in the AD RMS configuration database, there is a web application...

UPDATE (08/15/12): The new and maintained home for this information is on our wiki, here: Microsoft Rights Management Client Fix Information . With the recent Windows 8 RTM I wanted to pull together a list of IRM related fixes. These are fixes for both the client and Office. Here are some notes about...

I am seeing more ways to get an HTTP 500 error out of IIS… I do want to go on record and point out that when IIS configurations prevent RMS from working it really isn’t an RMS issue. I concede the point that you don’t care why your RMS isn’t working, you just want it fixed. I’ll help as best I can.  ...

I wanted to call out the AD RMS wiki that a lot of us are working on. There is some great content from a varied source of authors. I know that we are working to push good content out. I know the format of the current page is not the greatest, and we’ll be cleaning that up. However we’ve added some good...