Richard's Exchange Ramblings

Things I've seen as an Exchange Support Escalation Engineer

Exchange 2010 Management Tools are very slow to open and respond

Exchange 2010 Management Tools are very slow to open and respond

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When this case came to me, the situation was that the Exchange Management tools (both the Shell and Console) were very slow to open.

Given that most of what we are doing when the tools first open is talking to Active Directory, I checked to see if other AD tools, like Active Directory Users & Computers, were also slow. In this case, we found that when any of the tools went against certain Domain Controllers, we did indeed see major slowdowns.

We gathered Network Monitor traces during the opening of the various tools, and the notable thing that we saw was that there were 5 second delays between many of our LDAP Requests and the corresponding responses from the Domain Controllers.

After much troubleshooting by our Directory Services team, including debug tracing of the AD processes, etc., that showed that AD performance was just fine, it was finally found that the problem was due to the EnableTCPA setting under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters. The value was set to 1, enabling the feature, while the other Scalable Networking Pack (SNP) features (EnableTCPChimney, EnableRSS) were disabled.

According to the Windows Networking team this combination can cause the TCP driver on that machine to think that the sender has reduced its sending capacity. The TCP driver then begins to perform regular jobs in response to the low sending capacity, rather than just immediately responding to the requests. This behavior causes the slow response/pauses that we could see in the network traces. However, the fact that the TCP driver is waiting to send the outgoing packets is something that cannot be seen.

The solution: disable the feature by setting EnableTCPA to 0.

Comments
  • I checked for this on mine and the settings are not there W2K08R2 for both Exchange and DC's.  My slowness started over this last weekend which is very strange.

  • trevor, were you able to find out what the issue is. I am having the same issue and do not have this key.

    Thank you.

  • I am having the same issue and also do not have this key!

  • Make sure you are checking your DC's for the registry value, and also confirm that using AD Users & Computers (ADUC) remotely against the DC(s) in question show the same kind of delay. If you see the same kind of delay from ADUC, then I would recommend the Windows Directory Services forum (social.technet.microsoft.com/.../threads) or opening a support case with the Windows Directory Services team for additional assistance.

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