I am often asked about the risks of outsourcing (we often talk about processes, legal risks (e.g. Data Protection), etc.) – the list is very long. Today I read an article which touches a completely different issue: It is all about the security processes and the turnover within the outsourcing company.
The story is about identity theft and the way people at the phone act: [Company] is a revolving door. If you work there longer than a year, you're considered to have seniority. The few of us who knew this account was being raped could do nothing to protect it. Some newbie wouldn't know about the situation and would let the thief have his way with the account.
If you are thinking about outsourcing your call center, read this story: How Outsourced Call Centers Are Costing Millions In Identity Theft
PingBack from http://mstechnews.info/2008/10/risk-of-outsourcing-and-security-outsourcing/
I do agree with everything you have said, however, I believe that investing in identity theft protection on a personal and professional level is vital. My family and I are protected with SOLUS Identity Theft Protection. I did tons of research on all of the major companies on the market that sells identity theft protection. Dollar for dollar I believe that SOLUS far surpasses its competition. SOLUS includes everything from 24/7 credit monitoring to full service restoration-which they do all of the work on your behalf, rather than just assisting you. You can check them out for yourself at www.solusid.com Oh, and when you call them, you actually talk to a live person each and every time, which I find awesome!