Randy Young ::: Adopting and Adapting - All Comments

Questions, Part 3: Will ITIL Cost Me My Job?

Real World ITIL Blog — Wed, 26 Nov 2008 15:30:35 GMT

Questions, Part 3: Will ITIL Cost Me My Job?

re: New book available soon on the Solutions Framework

Christan Schindler — Sat, 10 Jun 2006 14:32:14 GMT

Excellent. BTW: Is there a recommended Book about MOF?

re: ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

Randy Young — Fri, 24 Feb 2006 00:57:45 GMT

Thanks, Miguel, for the comment back. Apologize in the delay in responding.

The best place for product direction like this is the Microsoft Management Summit (MMS). You can get more information here: http://www.mms2006.com It is being held in San Diego, CA this year. If you would like more information, please let me know. Feel free to contact me by email at the link above.

Thanks!

re: ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

Miguel Degasperi — Fri, 10 Feb 2006 15:00:26 GMT

Hi Randy,

My company is a Microsoft Gold Partner, ours developers a solutions based ITIL/MOF process upper Microsoft Dynamics CRM Service plataform.

My Question for you:

I would like to know if the Teams of MOF of the Microsoft possesss some information on the launching of some product of the specific Microsoft for the Management of Service Desk?

Best regards... and Sorry for my poor english....

Miguel Degasperi.

How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF

randyy ::: Adopting and Adapting — Thu, 30 Jun 2005 19:33:12 GMT

In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access Management...

ITIL and Service Management blog - an IT executive’s perspective

Boris Pevzner — Mon, 13 Jun 2005 07:46:14 GMT

My blog (at blog.centrata.com) covers IT Service Management topics like ITIL, IT Productization, and Service Catalogs for IT exec audiences. Judging from the email traffic I get as a result, it’s clear that these topics are of great interest to IT execs. We definitely need more sources of quality information on these topics.

re: Microsoft Owning ITIL Conversations

Randy Young — Fri, 03 Jun 2005 04:43:57 GMT

Thanks for the comment, Ed. Certainly didn't mean to get carried away. :) Just responding to the post by James Governor that others thought we were trying to own the scene and that I didn't see that being the case, or that we would even want to.

Certainly agree with your last sentence. IT Organizations as whole will benefit greatly from improved processes.

re: Microsoft Owning ITIL Conversations

Ed Daniel — Fri, 03 Jun 2005 01:28:28 GMT

I think we'd best not get carried away with ourselves here.

ITIL has been going for a while now, a few of us have been following it for sometime and as extranet infrastructures have become mainstay for business processes we've needed to get some organisation and control in place.

People are already talking about ITIL being brittle and rigid - not allowing for business sense etc..

Furthermore moving from ITIL on to BS15000 this is now evolving to: ISO/IEC 20000 IT Service Management System (currently BS15000 to be made ISO in 2005)

To consider Microsoft leading the charge here is fascinating however - they've done a superb job thanks to Eric R. getting their server technologies adopted by major business but to believe Microsoft pushing corporate governance as something normal is going to be curious considering their reputation for being a software vendor for the desktop.

One might consider the likes of Cisco, IBM, Sun or HP being better placed to plan and negotiate uptime SLAs than Microsoft.

That said, I wish them all the best and it's great to see them take this segment seriously - after all accountability, reliability and understanding is what we're after.

re: Blogs talking about ITIL / MOF

Brian — Thu, 02 Jun 2005 05:49:31 GMT

We at YellowTwist have started up a blog focusing on ITIL and Remedy development. Check us out from time to time as we add to the growing community of ITIL bloggers.

re: How the MOF Process Model corresponds to ITIL guidance

Randy Young — Mon, 30 May 2005 21:34:19 GMT

Thanks, Scott, for the comment. Sorry for the delay in response. I am going to get the official word on certification and will post that as soon as I have it.

MOF does indeed relate to ITIL as it is based on it. The MOF Optimizing quadrant gets into all of the strategic alignment aspects you mention. Service Level Management and SLA/OLA development, IT to business alignment, etc. is the key SMF for that quadrant. Financial Mgmt, Workforce Mgmt (currently not in ITIL), Security Mgmt, etc. etc. all focus on the strategic nature of MOF. There are white papers for each of these, just follow the link on my site for the info.

For Project Mgmt, I mention that in my post today about MSF. :)

Thanks for the comments, Scott. I will post when I have word on the certification and will also go into training that is available.