The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service delivery (customer focused) organization is to extend this to distributed IT environments and current industry directions. Typically within an organization there...

Finding blogs talking about ITIL / MOF...

In a post yesterday by James Governor , about Microsoft owning ITIL conversations , he mentions that Microsoft seems to be the center of gravity for most ITIL “talk” but I would say that is more so in the US where ITIL is now beginning to pick up steam...

Evergreen Systems , a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study. They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference...

In a recent post on Scott’s ITIL Blog , a question was asked, “ How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost? ” This question came from a company considering ITIL adoption. I agree with Scott that one of...

Tonyso writes in his article, entitled iPod MyPod - Gadget Theft about the potential for damage to an organization based on lost or stolen equipment. Tony mentions the SMS Device Management Feature Pack as a way to track mobile devices. Another consideration...

Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and...

I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture...

Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more.

Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool . Tool Overview The Microsoft...

In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected". No longer is the definition so rigid as to say a single database for a CMDB. There are many trusted sources for configuration information within a company and...

If you want information on how Microsoft is developing process oriented solutions around the Windows Server platform, this is a great place to start. Improving Platform Manageability “Microsoft Solutions for Management (MSM) help organizations achieve...

Donna Scott of Gartner Inc. stated in a Gartner Security Conference presentation in May 2002 that up to 80% of unplanned downtime is due to failure caused by people and processes. The other 20% makes up the hardware, software, and facilities. With...

In a May 1, 2005 article on ITSMWatch.com , Mardi Merdinoglu writes a great article on business – IT alignment. She mentions that even though this has been a high priority for many organizations, it appears that little progress is being made. Mardi outlines...

A question was asked about the use of reporting for IT Service Management, which I will answer from a MOF perspective, for more information see http://www.microsoft.com/mof . Typically Service Monitoring and Control would be one of the key service management...

If you are like me, you do not have as much time as you would like to read through books at your leisure. Even books that contain valuable information to your job. I joined getAbstract recently which has over 2500 book abstracts available. I signed up...

I have had a few comments about the title of my blog. Those of you familiar with ITIL already know the answer. For those that are not familiar with ITIL, its mantra is that a company should take the framework and “adopt and adapt” it for their environment...

In a recent post on Real World ITIL , Scott discusses mapping ITIL flows to an IT org chart . The Microsoft Operations Framework Team Model approach is very useful for such an exercise. Why is the team model important? Here is a blurb from the document...

As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view. So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about...

If you have embarked on Service Management improvements you have undoubtedly looked at tools to support process needs. Whether that is a CMDB, Service Monitoring tool, release management tool, etc. I was recently participating in a discussion on purchasing...

I came across another good abstract from getAbstract.com . This book is called Execution Plain and Simple , Twelve Steps to Achieving Any Goal on Time and on Budget by Robert A. Neiman . If you are embarking on a service improvement project, in particular...

Just added to the Microsoft download site yesterday, a video on how IT organizations can improve their ability to deal with issues by utilizing the Microsoft Operations Framework . This video contains a series of interviews with Microsoft IT employees...

A newly released updated version of the Network Administration Service Management Function (SMF) is now available. This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration...

Another video has been posted to the Microsoft download center as an Introduction to Microsoft Operations Framework Fundamentals .  This video will help explain the basic MOF makeup in terms of the core models (process, team, and risk management) as well...

This article on Computerweekly.com was an HR question related to IT Management. The question is asked, how can I get back into the private sector? The question was answered by a manager over IT recruitment, Jason D’Silva Williams , and part of his answer...