Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

Randy Young ::: Adopting and Adapting

  • How to Create a Service Catalog

    I came across a very good article here at ITSMWatch.com on creating a service catalog . Some of the advantages mentioned of developing a service catalog include: Significant improvement in internal and external communications Positively (and...
  • The ITIL framework changing the face of IT

    I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing the ITIL framework .  The outlines the initial steps LG&E took as well as some of the early benefits they received.    One of the key notables...
  • Workforce Management and training up your IT staff

    In his post on training up your IT staff , Tonyso  mentions the skills assessment offering for organizations.  The skills assessment will show you how to: Analyze skill gaps throughout your organization Design custom learning plans to boost productivity...
  • How Microsoft IT does Change and Configuration Mgmt

    A new download is available here on how Microsoft within its own IT group performs the change and configuration mgmt processes.  This paper contains an overview describing how Microsoft IT takes advantage of Microsoft solutions to deploy software and...
  • How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF

    In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access Management Series , which adds the new Password Mgmt paper . This documentation highlights the following: “The Password Management paper outlines different approaches...
  • What's new in the MOF Network Administration SMF recently re-published?

    In case you haven’t seen it announced yet, this SMF was republished May 31. “This version of the Network Administration SMF contains updated references to currently available Product Operating Guides (POGs) for Microsoft technologies operated as part...
  • Does IT investment alone improve performance?

    There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve performance?” The premise of the article was that the productivity increase resulting from IT spending was only experienced in companies with sound IT governance...
  • Understanding MOF / ITIL to increase career opportunities

    This article on Computerweekly.com was an HR question related to IT Management. The question is asked, how can I get back into the private sector? The question was answered by a manager over IT recruitment, Jason D’Silva Williams , and part of his answer...
  • Want to learn MOF Fundamentals?

    Another video has been posted to the Microsoft download center as an Introduction to Microsoft Operations Framework Fundamentals .  This video will help explain the basic MOF makeup in terms of the core models (process, team, and risk management) as well...
  • MOF Network Administration SMF Recently Updated

    A newly released updated version of the Network Administration Service Management Function (SMF) is now available. This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration...
  • New Download - Microsoft Operations Framework: Improving the Way IT Organizations Handle Issues

    Just added to the Microsoft download site yesterday, a video on how IT organizations can improve their ability to deal with issues by utilizing the Microsoft Operations Framework . This video contains a series of interviews with Microsoft IT employees...
  • Abstract on Execution Plain and Simple

    I came across another good abstract from getAbstract.com . This book is called Execution Plain and Simple , Twelve Steps to Achieving Any Goal on Time and on Budget by Robert A. Neiman . If you are embarking on a service improvement project, in particular...
  • Microsoft Owning ITIL Conversations

    In a post yesterday by James Governor , about Microsoft owning ITIL conversations , he mentions that Microsoft seems to be the center of gravity for most ITIL “talk” but I would say that is more so in the US where ITIL is now beginning to pick up steam...
  • MOF / ITIL Blogs and Optimizing Service Management

    Thanks to Jonathan Hardwick for the recognition in his recent post on ITIL, MOF, and a critical mass of blogs . There still aren’t very many posting on these topics but as long as the posts contain good and relevant content, more will catch on. A recent...
  • Article on Why ITIL Implementations Fail

    In a recent article on CIO Online – The Pitfalls of ITIL – Malcom Fry , an independent executive advisor, comes up with a top 10 list of why ITIL implementations can fail. Lack of Management commitment Spending too much time on complicated process...
  • MOF / ITIL Success Stories

    Where do you go to look for case studies or other information on how companies have solved problems, improved uptime, reduced costs by applying the Microsoft Operations Framework (MOF) to their environment? Here are some places to look. Trustworthy...
  • Comments on Gathering Requirements for ITIL

    Scott posts a very thought provoking article today about ITIL requirements gathering . It references a Harvard Business Online publication which details the need for a “persuasion campaign”. In past MOF implementations I have been involved in, this has...
  • Comments should now be working!

    Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.
  • How the MOF Process Model corresponds to ITIL guidance

    The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service delivery (customer focused) organization is to extend this to distributed IT environments and current industry directions. Typically within an organization there...
  • MOF Team Model and mapping ITIL flows to your IT Org Chart

    In a recent post on Real World ITIL , Scott discusses mapping ITIL flows to an IT org chart . The Microsoft Operations Framework Team Model approach is very useful for such an exercise. Why is the team model important? Here is a blurb from the document...
  • Blogs talking about ITIL / MOF

    Finding blogs talking about ITIL / MOF
  • What is meant by "Adopting and Adapting" anyway?

    I have had a few comments about the title of my blog. Those of you familiar with ITIL already know the answer. For those that are not familiar with ITIL, its mantra is that a company should take the framework and “adopt and adapt” it for their environment...
  • Abstract on Project Execution Strategy

    If you are like me, you do not have as much time as you would like to read through books at your leisure. Even books that contain valuable information to your job. I joined getAbstract recently which has over 2500 book abstracts available. I signed up...
  • Response to a question on use of reporting for IT Service Management

    A question was asked about the use of reporting for IT Service Management, which I will answer from a MOF perspective, for more information see http://www.microsoft.com/mof . Typically Service Monitoring and Control would be one of the key service management...
  • Bored With Business-IT Alignment?

    In a May 1, 2005 article on ITSMWatch.com , Mardi Merdinoglu writes a great article on business – IT alignment. She mentions that even though this has been a high priority for many organizations, it appears that little progress is being made. Mardi outlines...