Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

Randy Young ::: Adopting and Adapting

  • How to Create a Service Catalog

    I came across a very good article here at ITSMWatch.com on creating a service catalog . Some of the advantages mentioned of developing a service catalog include: Significant improvement in internal and external communications Positively (and...
  • The Love Triangle - Change Management, Configuration Managment, and Release Management

    In a recent article in ict*World , Russell Steyn wrote about the “ love triangle in ITIL – configuration management, change management, and release management .” Interesting that this image arises as within the MOF training curriculum , there is a graphic...
  • A good "How To" on setting up a virtual development and test environment

    Need sound operational and technical assistance to setup a production emulated development and test environment? Need this environment to support change and release management? If the answers are yes, then I highly recommend you examine the WSSRA (Windows...
  • How to Apply MOF Risk Management Discipline in Your Organization

    To continue discussion from previous post on risk management tied to IT decision making … First the “why”. There are many reasons listed in the MOF Risk Management Discipline white paper for why risk management is important to an organization. One...
  • MOF Continuous Improvement Roadmap now available for download

    One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation. A “version 1” is typically realized but once the process changes are in place, the ball...
  • MOF Risk Management tied to IT Decision Making

    If you organization is like most, Risk Management is a discipline that is not given a lot of attention. Quite often companies take a very basic approach and place risk management into a cloud of high, medium, and low without further definition. Other...
  • What causes your unplanned downtime?

    Donna Scott of Gartner Inc. stated in a Gartner Security Conference presentation in May 2002 that up to 80% of unplanned downtime is due to failure caused by people and processes. The other 20% makes up the hardware, software, and facilities. With...
  • MOF Self Assessment tool updated to 2.0

    Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool . Tool Overview The Microsoft...
  • How the MOF Process Model corresponds to ITIL guidance

    The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service delivery (customer focused) organization is to extend this to distributed IT environments and current industry directions. Typically within an organization there...
  • ITIL v3 CMDB Redefined

    In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected". No longer is the definition so rigid as to say a single database for a CMDB. There are many trusted sources for configuration information within a company and...
  • How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF

    In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access Management Series , which adds the new Password Mgmt paper . This documentation highlights the following: “The Password Management paper outlines different approaches...
  • New book available soon on the Solutions Framework

    Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and...
  • Reducing IT Costs, Design a Service Catalog

    I came across an interesting article on MOF / ITIL in Computerworld by Stevie Sacks , titled “ Reducing IT Costs, Step 6: Design a Service Catalog .” Stevie mentions having two catalogs. One catalog being high level and public facing used for better customer...
  • The Value of Change Management, MOF Style

    In a strong article by George Spafford on Datamation , entitled " The True Value of Change Management ", many good thoughts around change mgmt are listed. Some of the points mentioned are: Change is always constant, be prepared to deal with...
  • Developing a Service Catalog even if you can't guarantee delivery

    In a recent post on Scott’s ITIL Blog , a question was asked, “ How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost? ” This question came from a company considering ITIL adoption. I agree with Scott that one of...
  • Some great training on IT Governance, Risk, and Portfolio Mgmt

    I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture...
  • Great Site for ITIL Introductions

    Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more.
  • ITIL books spark IT improvement

    Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems...
  • Another good blog on Service Management

    Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled " The Boris Files - Secrets of Successful CIOs ". You should check it out. A post he made back in July on best practices for Service Management is well worth the time...
  • Interested in a more secure and well-managed infrastructure?

    Keith Combs presented a great webcast on a “ more secure and well-managed infrastructure ” by outlining effective implementation and optimization of MOF principles. Keith posted about this in a recent blog entry which outlines details from the webcast...
  • MOF Network Administration SMF Recently Updated

    A newly released updated version of the Network Administration Service Management Function (SMF) is now available. This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration...
  • Blogs talking about ITIL / MOF

    Finding blogs talking about ITIL / MOF
  • Fox IT introducing new service management offerings

    See the full article here . Moira Stepchuk, of Fox IT , was my ITIL Essentials trainer several years ago now. She was a great trainer and very knowledgeable with ITIL and MOF. Fox IT has many quality offerings for ITIL and MOF services. Be sure to check...
  • Lead time to CAB?

    I have recently been dealing with an issue surrounding a lead time notification requirement to the CAB for changes at a significant level. There was much discussion on lead time for authorization of the change vs. lead time for release readiness review...
  • Why MOF and not just ITIL?

    Are you very familiar with ITIL concepts and wonder why implement MOF? A new white paper on MOF: An Actionable and Prescriptive Approach to ITIL has been published to the Microsoft Download Center. This white paper explains how MOF builds on and extends...