Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

Randy Young ::: Adopting and Adapting

  • Microsoft Owning ITIL Conversations

    In a post yesterday by James Governor , about Microsoft owning ITIL conversations , he mentions that Microsoft seems to be the center of gravity for most ITIL “talk” but I would say that is more so in the US where ITIL is now beginning to pick up steam...
  • How the MOF Process Model corresponds to ITIL guidance

    The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service delivery (customer focused) organization is to extend this to distributed IT environments and current industry directions. Typically within an organization there...
  • ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

    Evergreen Systems , a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study. They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference...
  • Blogs talking about ITIL / MOF

    Finding blogs talking about ITIL / MOF
  • New book available soon on the Solutions Framework

    Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and...
  • Some great training on IT Governance, Risk, and Portfolio Mgmt

    I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture...
  • Great Site for ITIL Introductions

    Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more.
  • MOF Self Assessment tool updated to 2.0

    Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool . Tool Overview The Microsoft...
  • ITIL v3 CMDB Redefined

    In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected". No longer is the definition so rigid as to say a single database for a CMDB. There are many trusted sources for configuration information within a company and...
  • MOF Team Model and mapping ITIL flows to your IT Org Chart

    In a recent post on Real World ITIL , Scott discusses mapping ITIL flows to an IT org chart . The Microsoft Operations Framework Team Model approach is very useful for such an exercise. Why is the team model important? Here is a blurb from the document...
  • A good "How To" on setting up a virtual development and test environment

    Need sound operational and technical assistance to setup a production emulated development and test environment? Need this environment to support change and release management? If the answers are yes, then I highly recommend you examine the WSSRA (Windows...
  • American ITIL expanding into goverment IT

    Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad Vander Veen , delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going...
  • Technical details on Desired Configuration Monitoring

    If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar...
  • MOF Continuous Improvement Roadmap now available for download

    One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation. A “version 1” is typically realized but once the process changes are in place, the ball...
  • A great stop for ITIL-MOF internet resources

    Tony put up a great list of ITIL and MOF links in a recent post. If you have others that aren’t listed, please let one of us know. You can find the list by clicking here .
  • ITIL books spark IT improvement

    Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems...
  • Comments should now be working!

    Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.
  • Comments on Gathering Requirements for ITIL

    Scott posts a very thought provoking article today about ITIL requirements gathering . It references a Harvard Business Online publication which details the need for a “persuasion campaign”. In past MOF implementations I have been involved in, this has...
  • MOF / ITIL Success Stories

    Where do you go to look for case studies or other information on how companies have solved problems, improved uptime, reduced costs by applying the Microsoft Operations Framework (MOF) to their environment? Here are some places to look. Trustworthy...
  • Article on Why ITIL Implementations Fail

    In a recent article on CIO Online – The Pitfalls of ITIL – Malcom Fry , an independent executive advisor, comes up with a top 10 list of why ITIL implementations can fail. Lack of Management commitment Spending too much time on complicated process...
  • MOF / ITIL Blogs and Optimizing Service Management

    Thanks to Jonathan Hardwick for the recognition in his recent post on ITIL, MOF, and a critical mass of blogs . There still aren’t very many posting on these topics but as long as the posts contain good and relevant content, more will catch on. A recent...
  • Hello World - Post #1

    As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view. So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about...
  • Which comes first, the process or the tool?

    If you have embarked on Service Management improvements you have undoubtedly looked at tools to support process needs. Whether that is a CMDB, Service Monitoring tool, release management tool, etc. I was recently participating in a discussion on purchasing...
  • Gadget Theft and MOF Security Management

    Tonyso writes in his article, entitled iPod MyPod - Gadget Theft about the potential for damage to an organization based on lost or stolen equipment. Tony mentions the SMS Device Management Feature Pack as a way to track mobile devices. Another consideration...
  • MOF Based Solutions Improve Platform Manageability

    If you want information on how Microsoft is developing process oriented solutions around the Windows Server platform, this is a great place to start. Improving Platform Manageability “Microsoft Solutions for Management (MSM) help organizations achieve...