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Randy Young ::: Adopting and Adapting
Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.
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Blog Post:
Some great training on IT Governance, Risk, and Portfolio Mgmt
Randy Young
I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture as Strategy IT Risk and Oversight IT Governance...
on
15 Jun 2006
Blog Post:
New book available soon on the Solutions Framework
Randy Young
Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and adopting the framework. “Get the hands...
on
9 Jun 2006
Blog Post:
Does IT investment alone improve performance?
Randy Young
There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve performance?” The premise of the article was that the productivity increase resulting from IT spending was only experienced in companies with sound IT governance practices in place. Those companies in the 75th...
on
28 Jun 2005
Blog Post:
Abstract on Execution Plain and Simple
Randy Young
I came across another good abstract from getAbstract.com . This book is called Execution Plain and Simple , Twelve Steps to Achieving Any Goal on Time and on Budget by Robert A. Neiman . If you are embarking on a service improvement project, in particular one that is more prescriptive with MOF , then...
on
6 Jun 2005
Blog Post:
Comments on Gathering Requirements for ITIL
Randy Young
Scott posts a very thought provoking article today about ITIL requirements gathering . It references a Harvard Business Online publication which details the need for a “persuasion campaign”. In past MOF implementations I have been involved in, this has been called an “awareness campaign”. I tend to think...
on
23 May 2005
Blog Post:
Abstract on Project Execution Strategy
Randy Young
If you are like me, you do not have as much time as you would like to read through books at your leisure. Even books that contain valuable information to your job. I joined getAbstract recently which has over 2500 book abstracts available. I signed up for an included service where they email me once...
on
11 May 2005
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