Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

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  • Blog Post: Does IT investment alone improve performance?

    There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve performance?” The premise of the article was that the productivity increase resulting from IT spending was only experienced in companies with sound IT governance practices in place. Those companies in the 75th...
  • Blog Post: Some great training on IT Governance, Risk, and Portfolio Mgmt

    I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture as Strategy IT Risk and Oversight IT Governance...
  • Blog Post: Abstract on Execution Plain and Simple

    I came across another good abstract from getAbstract.com . This book is called Execution Plain and Simple , Twelve Steps to Achieving Any Goal on Time and on Budget by Robert A. Neiman . If you are embarking on a service improvement project, in particular one that is more prescriptive with MOF , then...
  • Blog Post: Abstract on Project Execution Strategy

    If you are like me, you do not have as much time as you would like to read through books at your leisure. Even books that contain valuable information to your job. I joined getAbstract recently which has over 2500 book abstracts available. I signed up for an included service where they email me once...
  • Blog Post: New book available soon on the Solutions Framework

    Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and adopting the framework. “Get the hands...
  • Blog Post: Comments on Gathering Requirements for ITIL

    Scott posts a very thought provoking article today about ITIL requirements gathering . It references a Harvard Business Online publication which details the need for a “persuasion campaign”. In past MOF implementations I have been involved in, this has been called an “awareness campaign”. I tend to think...