Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

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  • Blog Post: How Microsoft IT does Change and Configuration Mgmt

    A new download is available here on how Microsoft within its own IT group performs the change and configuration mgmt processes.  This paper contains an overview describing how Microsoft IT takes advantage of Microsoft solutions to deploy software and services in the enterprise.  It is short two page...
  • Blog Post: Microsoft Owning ITIL Conversations

    In a post yesterday by James Governor , about Microsoft owning ITIL conversations , he mentions that Microsoft seems to be the center of gravity for most ITIL “talk” but I would say that is more so in the US where ITIL is now beginning to pick up steam. I posted a comment on his site, but wanted to...
  • Blog Post: What is meant by "Adopting and Adapting" anyway?

    I have had a few comments about the title of my blog. Those of you familiar with ITIL already know the answer. For those that are not familiar with ITIL, its mantra is that a company should take the framework and “adopt and adapt” it for their environment. For MOF then, Microsoft has adopted ITIL and...
  • Blog Post: Free Add-On Monitoring Solution Available for SMS 2003 to Support Configuration Management

    From the Desired Configuration Monitoring user guide … “Desired Configuration Monitoring (DCM) enables you to author desired configuration manifests, and to monitor and report on compliance of your computers against a desired configuration. DCM thereby strengthens the Microsoft systems management...
  • Blog Post: Technical details on Desired Configuration Monitoring

    If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar with DCM, this solution will allow you to automate...
  • Blog Post: What's new in the MOF Network Administration SMF recently re-published?

    In case you haven’t seen it announced yet, this SMF was republished May 31. “This version of the Network Administration SMF contains updated references to currently available Product Operating Guides (POGs) for Microsoft technologies operated as part of an organization’s network infrastructure. These...
  • Blog Post: Want to learn MOF Fundamentals?

    Another video has been posted to the Microsoft download center as an Introduction to Microsoft Operations Framework Fundamentals .  This video will help explain the basic MOF makeup in terms of the core models (process, team, and risk management) as well as the basic terminology. If you are familiar...
  • Blog Post: MOF Based Solutions Improve Platform Manageability

    If you want information on how Microsoft is developing process oriented solutions around the Windows Server platform, this is a great place to start. Improving Platform Manageability “Microsoft Solutions for Management (MSM) help organizations achieve operational excellence through delivering higher...
  • Blog Post: A great stop for ITIL-MOF internet resources

    Tony put up a great list of ITIL and MOF links in a recent post. If you have others that aren’t listed, please let one of us know. You can find the list by clicking here .
  • Blog Post: Response to a question on use of reporting for IT Service Management

    A question was asked about the use of reporting for IT Service Management, which I will answer from a MOF perspective, for more information see http://www.microsoft.com/mof . Typically Service Monitoring and Control would be one of the key service management functions (SMFs) that would feed valuable...
  • Blog Post: Blogs talking about ITIL / MOF

    Chris Jablonski at ZDNet writes about an issue I found as well; that Service or Operations Management just isn’t getting much focus in the blog world currently. His post was entitled " Come on…is this the only blog touching ITIL ". One site he found, Dr. ITIL , has some good posts and another I have...
  • Blog Post: Gadget Theft and MOF Security Management

    Tonyso writes in his article, entitled iPod MyPod - Gadget Theft about the potential for damage to an organization based on lost or stolen equipment. Tony mentions the SMS Device Management Feature Pack as a way to track mobile devices. Another consideration for this topic is the more recent addition...
  • Blog Post: How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF

    In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access Management Series , which adds the new Password Mgmt paper . This documentation highlights the following: “The Password Management paper outlines different approaches to password management and addresses the...
  • Blog Post: Which comes first, the process or the tool?

    If you have embarked on Service Management improvements you have undoubtedly looked at tools to support process needs. Whether that is a CMDB, Service Monitoring tool, release management tool, etc. I was recently participating in a discussion on purchasing a tool prior to process development or whether...
  • Blog Post: ITIL books spark IT improvement

    Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, changes, configurations and upgrades. The...
  • Blog Post: Does IT investment alone improve performance?

    There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve performance?” The premise of the article was that the productivity increase resulting from IT spending was only experienced in companies with sound IT governance practices in place. Those companies in the 75th...
  • Blog Post: MOF Network Administration SMF Recently Updated

    A newly released updated version of the Network Administration Service Management Function (SMF) is now available. This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration focuses on guidance for operating and troubleshooting...
  • Blog Post: Fox IT introducing new service management offerings

    See the full article here . Moira Stepchuk, of Fox IT , was my ITIL Essentials trainer several years ago now. She was a great trainer and very knowledgeable with ITIL and MOF. Fox IT has many quality offerings for ITIL and MOF services. Be sure to check them out.
  • Blog Post: A good "How To" on setting up a virtual development and test environment

    Need sound operational and technical assistance to setup a production emulated development and test environment? Need this environment to support change and release management? If the answers are yes, then I highly recommend you examine the WSSRA (Windows Server System Reference Architecture) Virtual...
  • Blog Post: Developing a Service Catalog even if you can't guarantee delivery

    In a recent post on Scott’s ITIL Blog , a question was asked, “ How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost? ” This question came from a company considering ITIL adoption. I agree with Scott that one of first steps in implementing a service management improvement...
  • Blog Post: Some great training on IT Governance, Risk, and Portfolio Mgmt

    I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture as Strategy IT Risk and Oversight IT Governance...
  • Blog Post: Workforce Management and training up your IT staff

    In his post on training up your IT staff , Tonyso  mentions the skills assessment offering for organizations.  The skills assessment will show you how to: Analyze skill gaps throughout your organization Design custom learning plans to boost productivity Improve business productivity Reduce support...
  • Blog Post: The ITIL framework changing the face of IT

    I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing the ITIL framework .  The outlines the initial steps LG&E took as well as some of the early benefits they received.    One of the key notables is the method that LG&E imposed to ensure their...
  • Blog Post: Another great source for MOF and ITIL training.

    I saw an email recommending ITpreneurs.com as an excellent source for training classes. They offer traditional classroom delivered, e-learning (self paced, virtual instructor led), and Virtual Classroom style training. They have courses on: MOF ITIL COBIT HDI BS15000 Here is a...
  • Blog Post: Understanding MOF / ITIL to increase career opportunities

    This article on Computerweekly.com was an HR question related to IT Management. The question is asked, how can I get back into the private sector? The question was answered by a manager over IT recruitment, Jason D’Silva Williams , and part of his answer I found very interesting. “Whichever sector or...